YouTube Customer FAQ

It sounds like you're experiencing an issue with YouTube Premium on a shared family plan. If all other members have access but you don't, the main account holder should check to confirm they've correctly added you to the plan. The account should be under the same family group in Google family sharing option. If you are definitely added, try logging out and then logging back in again. If you are still having trouble, it's possible that your location isn't supported, as family sharing only works in certain countries. Make sure you're in a country where YouTube Premium is available and the feature is supported.

If you've updated your payment information but the subscription is still cancelled, you might need to manually renew the subscription. To do this, sign in to YouTube, select your profile picture, then click on "Paid memberships". You should see a list of your subscriptions. Find the one you want to renew, and click "Renew". If the issue persists or if you don't see an option to renew, you may need to wait for a few hours for the payment information to be fully updated. As a last resort, you might need to purchase the subscription again from the start. If you need to contact YouTube unfortunately, we can't provide assistance over this platform. You'll find the contact information in this page you're viewing.

We're sorry to hear that there have been billing issues. If you believe your account was unfairly charged while it was paused, it's important to directly contact YouTube's customer service. Though we can't fix billing problems here, they should be able to sort this issue for you. You can find up-to-date contact information for them on this page you are viewing. YouTube typically has a reliable system for detecting paused accounts, and should not charge you during that time. Multiple factors could contribute to this issue, such as the timing of the pause or some error in YouTube's systems. It's important to get in touch with YouTube directly to clear up the situation.

We're sorry to hear about the issue you're experiencing. It sounds like you might need to manually connect your TV to the internet again after the power outage. This can usually be done in the settings menu of the TV, under the network or internet section. If you're using a device like a Chromecast or Roku to watch Youtube, you may need to reconnect that device to your WIFI network. These steps vary depending on the TV and device model, so checking the manufacturer's instructions may also help. If the problem persists, trying a reset of the TV or the device to its factory settings can also solve the issue.

Sure, here are the steps to change your credit card for monthly billing: 1. Log into your YouTube account. 2. Click on your profile picture in the top right-hand corner. 3. Select "Purchases & memberships". 4. Find the membership you want to update and click on "Manage Membership". 5. Under "Payment method", click on "Update". 6. Choose the payment method you'd like to use or click on "Add credit or debit card" to enter a new card. Remember to ensure that your new payment information is kept up-to-date to avoid any interruption in your monthly billing.