My YouTube red is not working on my app. It keeps saying try it free, and when I click...

GetHuman637548's Technical Support issue with YouTube from April 2018

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The issue in GetHuman637548's own words
My YouTube red is not working on my app. It keeps saying try it free, and when I click, that I already have it. Very frustrating. How can I activate it and get background play, video saving and no more ads? I’m paying for it.**Sorry I think I wrote the wrong email by accident the first time I sent this in.
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Technical Support issue
Reported by GetHuman637548
Apr 28th, 2018 - a yr ago
I have an issue with YouTube too
Not resolved
Seen by 5 customers so far
Similar issue to 44647 others
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Items needed
Email on Account
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Name of Account Holder
GetHuman637548 started working on this issue
Apr 28th, 2018 3:30pm