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YouTube Customer FAQ

Top Answers & How-to Guides

What is YouTube's Phone Number?

The question we are asked most often is about how to talk to YouTube customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Verify My YouTube Account?

If you have a YouTube account, you may want to get it verified. If you do, you can live stream, upload long videos, use thumbnails,...

How Do I Dispute a Copyright Infringement Charge Against My YouTube Account?

If you have received a copyright claim against one of your YouTube videos, there is a way you can dispute it. The procedure is different...
Ask any question you have about YouTube customer service, get an answer now.

Recent YouTube Customer Questions

How do I change my YouTube basic plan to the premium plan?

To upgrade your YouTube basic plan to the premium plan, go to the YouTube app or website. Click on your profile picture, then select "Purchases and memberships." From there, you'll see options for upgrading to YouTube Premium. Follow the prompts to complete the upgrade.
Asked Sep 23, 2024 6:20 PM

change my credit card number to a new card

To change your credit card number on YouTube, sign in to your account, go to the "Billing" section in your account settings, and select the option to update your payment method. Enter your new credit card information as prompted and save the changes.
Asked Sep 12, 2024 1:28 AM

My subscription is due but I'm waiting on a new debit card from the bank what do I do

If your subscription payment is due and you're waiting for a new debit card, you can consider updating your payment method once you receive your new card. If your subscription is set to auto-renew, it may fail to process until the payment method is updated. You might also want to check if there's an option to defer payment or if you can manually renew your subscription once your new card is activated. Make sure to keep track of any deadlines to avoid service interruption.
Asked Sep 9, 2024 11:37 PM

How do I get reinstated to YouTube. I was removed without any previous warnings regarding guideline violations.

If your channel was removed without prior warnings, you can appeal the termination by following the instructions in the email you received from YouTube about your channel removal. You'll need to provide any evidence that supports your case and submit the appeal form.
Asked Aug 13, 2024 2:03 PM

My livestream video says it is processing, but the video has been processing for about 10 hours with no progress.

If your livestream video has been processing for an unusually long time, try refreshing the page or clearing your browser cache. If the issue persists, there might be a technical problem on YouTube's end. Consider stopping the upload and retrying it. Ensure your internet connection is stable and your video file meets YouTube's format requirements.
Asked Aug 5, 2024 11:09 AM

Help me with my YouTube customer service issue

Appeals and Disputes

How Do I Appeal a Ban to YouTube?

If your YouTube account was terminated, you can appeal the termination. Terminations for violations of the YouTube community guidelines...

How Do I Dispute a Copyright Infringement Charge Against My YouTube Account?

If you have received a copyright claim against one of your YouTube videos, there is a way you can dispute it. The procedure is different...

How Do I Appeal a Wrongfully Terminated YouTube Account?

A YouTube account termination can be a surprising and unfortunate obstacle to handle. While the occurrence often follows several violation...

Video Management

How Do I Add Clickable Links to My YouTube Video?

To monetize your YouTube account, you must learn how to add clickable links to your YouTube videos. You can do so with an end screen...

How Do I Change the Captions Language on YouTube?

Whether you are a YouTube creator or a viewer, closed captioning or subtitles are a great way to share or enjoy content from around...

How Do I Transfer My YouTube Earnings to Paypal?

Transferring your earnings from YouTube to PayPal enables you to buy items using the money in your PayPal account. PayPal is a convenient...

Can I Get a Refund on YouTube TV?

YouTube TV offers live-streaming services from 100+ channels, but if you're not satisfied, you can request a refund. To do so, sign...

Content Management

How Do You Delete a Movie on YouTube?

As a YouTube creator, you are in charge of what stays on your channel. You can delete movies you've uploaded from your computer, phone...

How Do I Crop or Resize My YouTube Video?

To crop or resize your YouTube video, first, log in to your YouTube account. Then, click on the video you want to edit. Use the crop...

How Do I Stop Someone from Using My Content on YouTube?

All of your original content on YouTube has copyright. If anyone infringes your video, you can contact them to take it down. If the...

Technical Issues

What Do I Do If I Cannot Hear My YouTube Videos?

It can be frustrating when a video you've uploaded to YouTube or one you want to watch doesn't have sound. You can troubleshoot the...

What Do I Do If Can't I Sign in to YouTube?

As a user (viewer) or creator on YouTube, it's important to be able to access your account whenever you want to. Creators who are part...

How Do I Recover My YouTube Account?

You may have deleted your YouTube account for many different reasons:Here's some helpful tips on how to recover your account.

How Do I Let YouTube Know There's a Problem with My Channel?

Well, there are several avenues you can use to contact YouTube's customer care/service team by following these simple steps.

Reporting and Flagging

How Do I Report a Video on YouTube?

YouTube has a system in place to report videos that may violate Community Guidelines. According to the platform, videos are reviewed...

What Do I Do If My Video Was Flagged Inappropriately on YouTube?

There are many reasons why a YouTube video can be flagged for inappropriate content; however, there are times flagging should not occur....

How Do I Report Someone Harassing Me on YouTube?

When YouTube harassment occurs, users may hesitate to report the incident. However, there are options available to remove a slanderous...

Cloud Integration

How Do I Link My Ibm Cloud with My YouTube Channel?

You need to log in to your IBM Cloud. Click on the profile image and select YouTube Connector from the drop-down that appears. Now...

Account Management

How Do I Verify My YouTube Account?

If you have a YouTube account, you may want to get it verified. If you do, you can live stream, upload long videos, use thumbnails,...

How Do I Change My Username on YouTube?

You'll need to go to the Account Settings page To change your username on YouTube. You can access this by clicking on your avatar in...

Channel Customization

How Do I Edit the Banner on My YouTube Channel?

YouTube banners make your channel fun and unique. You can edit the banner from a desktop or mobile device in a few simple steps. YouTube...

How Do I Change My Channel Art on YouTube?

Changing your YouTube channel art is easy. You can make changes on desktop or mobile, and YouTube provides a helpful customer service...

Account Closure

How Do I Permanently Delete My YouTube Account?

If you are sick of YouTube, planning a social media break, or are committed to being online less, deleting your YouTube account is...

How Do I Cancel My YouTube Premium and Get My Money Back?

To cancel your YouTube Premium membership, go to your YouTube account settings, click on "Settings" and then go to "Billing and Payments."...
We look to the YouTube issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
YouTube issues reported to GetHuman
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