Yahoo Customer FAQ

If you've accidentally deleted an email, Yahoo offers a recovery feature. You can find this option in the Yahoo Mail's Trash folder. Once in your Trash folder, locate the mail you want to retrieve, right-click the mail and select "Move". Then, choose the folder you want to move the mail back to. If the mail is not in the trash, and it has been lost or missing in the last 7 days, Yahoo may be able to restore it through the "Restore Requests" option in the Help Center. Remember, this action recovers the entire mailbox to the state it was in at the requested restore time.

We're sorry to hear about your situation. If you lost the SIM card associated with your Yahoo account and can't receive a verification code anymore, you'll need to have an alternative recovery method in place, such as another phone number or email address. If you have those, you can access your account through them. If you don't, you won't be able to access your Yahoo account until you can replace the lost SIM. Unfortunately, Yahoo's security settings are designed to protect users' accounts and it's important to keep your recovery options up to date to avoid such scenarios.

If you've forgotten your Yahoo password and your recovery options include an old phone number you no longer have access to, you can still recover your account by answering security questions you set up previously. The best way is to go to the Sign-in Helper page, enter your email address, click Continue, and then click "I don't have access to this phone". You will then be given the option to answer the security questions. If you answer the questions correctly, you'll be allowed to reset your password and regain access to your account. Always update your recovery details to avoid such situations.

If you’re facing difficulties in signing into your Yahoo account, you might have forgotten your Yahoo ID or password. In such case, you can go to the sign-in helper section on Yahoo's homepage and follow the instructions. You'll be asked for your phone number or your backup email address, through which you're going to receive a verification code. But if you suspect your account may have been hacked or used by someone else, it's recommended to change your password and update your recovery information immediately to protect your Yahoo account.

We're sorry to hear about your predicament. Because your device cannot receive text messages, it's currently blocking your ability to access your code. Please use an alternative verification method: the most common other options are security questions or alternative recovery emails, if they're set up on your account. If these are not set up, try to access your account from a different device or location that Yahoo may recognize. Yahoo's security features use familiar devices and locations to confirm your identity. If you still can't access your account, we would recommend visiting the Yahoo Account Recovery page for further assistance. Please remember not to share your personal details online for your own security.