I got a new phone number over a year ago. I have not been able to access my account sin...
GetHuman-kenzibre's customer service issue with Yahoo from January 2019
Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kenzibre will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kenzibre can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Yahoo has better answers for you: Yahoo Help Center
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Before contacting them, items GetHuman-kenzibre may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-kenzibre's own words
I got a new phone number over a year ago. I have not been able to access my account since then. It doesnt give me a password option, it only wants to send a code to that old phone number. It gives me the option for a recovery email, but the email is one I made when I was a little kid. So I've not had access to that in over ** years. My email I'm trying to get into is *****@***.com. I believe the password is Spongbob****, or something along the lines of that. If you could help, that would be great. Thanks.
GetHuman-kenzibre did not yet indicate what Yahoo should do to make this right.
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