When I try to get into my Yahoo mail it ask to give the missing two numbers of my phone...

GetHuman1958865's customer service issue with Yahoo from January 2019

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Email on Account, Username, Password, and Name of Account Holder
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1958865's own words
When I try to get into my Yahoo mail it ask to give the missing two numbers of my phone and it will send me a code to get in. Well I had to change phones because the Verizon account was my old phone that yahoo knows is no longer on and it sent a code to my new phone that is someone else's yahoo mail becauce this new number use to be there number it will not open mine.*What a mess. I need files out of my yahoo mail for work and can't get in. If anyone can help me please tell me what to do. My phone is ***-***-*****Call me anytime*My old phone number is****-***-**** that Yahoo knows and will send the codes to but is no longer on.*Please help me it's very important .*My address. ******@***.com*Past security code was****freddy**** *Just call or text me if you can help.*I do have another e mail too but yahoo dosent know it.*It is *****@***.com. *Thank You so much for your *time
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Yahoo

Customer service issue
Reported by GetHuman1958865
Jan 14th, 2019 - 9 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 6 customers so far
Similar issue to 87640 others
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Timeline
GetHuman1958865 started working on this issue
Jan 14th 1:51am