I have been locked out of my yahoo account for months and I desperately need to be able...

GetHuman-kimmabea's customer service issue with Yahoo from January 2019

2 views
 | 
84948 similar
 | 
0 following
Help with my Yahoo issue
First: share to improve GetHuman-kimmabea's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kimmabea's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kimmabea will want to follow the link below to head to their help center. We will check on GetHuman-kimmabea later to make sure it's all set or try to help escalate.
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-kimmabea's own words
I have been locked out of my yahoo account for months and I desperately need to be able to access it. My recovery email and regular email was hacked back in July and they changed the passwords. The phone number I have on the accounts is the old phone that was also compromised leaving it nearly impossible to access. Please help! I can provide my photo Id and give you what an old password was to verify. I have medical records for an upcoming case I have to access on the email. My email is *****@***.com and the other is *****@***.com. The phone number on the account is ***-***-****. One of my old passwords was Lilliannoel******
GetHuman-kimmabea did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman-kimmabea fixed the problem
We are waiting for GetHuman-kimmabea to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kimmabea fixes it.
This email address isn't valid

Yahoo

Customer service issue
Reported by GetHuman-kimmabea
Jan 3rd, 2019 - 4 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
Similar issue to 84948 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-kimmabea started working on this issue
Jan 3rd 6:19pm