Hello**I have recently found that my ymail id: *****@***.com *was hacked and the hacker...

GetHuman1708732's customer service issue with Yahoo from December 2018

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Help with my Yahoo issue
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GetHuman1708732's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1708732 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1708732 can let us know if they help or not.
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Before contacting them, items GetHuman1708732 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1708732's own words
Hello**I have recently found that my ymail id: *****@***.com *was hacked and the hacker was sending blackmailing emails to people demanding money in bitcoin. As soon as I'd found it I changed my password. But after that I have been unable to access my yahoo account. It's showing incorrect password.**Now I am not sure whether It's another hacker attack or I have forgotten the haphazardly changed password.**I didn't give any recovery phone number before and I can't even access my recovery gmail ( *****@***.com). The recovery email for this gmail is my hacked ymail.(*****@***.com). So, obviously I can't retrieve the verification code from ymail to regain access to this gmail. On the other hand, can't get the yahoo verification code from my gmail.**You can find the verification codes sent to my ymail from google. You can also dig. My ymail has email conversations with shopping sites. I also had a facebook account with this email. But soon after finding out about the hacking I changed the sign in email of my fb account.**I can assure you that I am a genuine person and the original creator and owner of this ymail( *****@***.com). I can now provide you my phone number to get the verification code. **I really need to access my yahoo account. Please help me out of this problem.** Thank You.

GetHuman1708732 did not yet indicate what Yahoo should do to make this right.

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Yahoo

Customer service issue
Reported by GetHuman1708732
Dec 7th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 76781 others
0 customers following this

Timeline

GetHuman1708732 started working on this issue
Dec 7th, 2018 9:19am

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