I can not access my email and I have important information as a part of my email. I can...
GetHuman-kpfry's customer service issue with Yahoo from December 2018
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GetHuman-kpfry's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kpfry will want to follow the link below to head to their help center. We will check on GetHuman-kpfry later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kpfry may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-kpfry's own words
I can not access my email and I have important information as a part of my email. I cannot remember my password and I no longer have access to the phone number attached. I tried to call and get help but they required that I know the name and the subject line of an email that I sent. I rarely ever sent emails and when I did, it was to myself and I was told that did not count. They were unable to help me and I had to repeat myself multiple times to the representative on the phone. I need access to this email if you can help. If you are unable to then I will need my email account deleted. Thank you for your time.
GetHuman-kpfry did not yet indicate what Yahoo should do to make this right.
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