GetHuman1632939's customer service issue with Yahoo from November 2018

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Help with my Yahoo issue
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1632939's own words
I am trying to access my Yahoo account but I have a new phone number and have lost my password book which contained passwords to all my accounts. ... I can't access my yahoo account. I have a new phone and phone number which I got when my old phone broke. I lost my password book and have no password to any other email account. *How can I get my account back? All my emails, folders, photos and everything are now lost to me.*PLEASE help me.*My email account user name is *****@***.com*Thank you, *Cynthia Kay Overton
I continue to get the same instructions saying to enter my old phone number (to which I no longer have access) and an old gmail account for which I no longer have a password. All my important personal information was in my Yahoo account and I need it for almost everything I do online.
I want someone to help me get back into my account by asking security questions or any other method besides my old phone number or my old (and lost) gmail account. There must be some other way to verify my identity - please find another way.
Yahoo was my first email account and I have kept that same account for all uses for many years - approximately ** years.
I have tried all methods listed on pages for recovering my email account. I NEED some new different help. Please. - Cynthia Kay Overton
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yahoo email account for *****@***.com
Customer service issue
Reported by GetHuman1632939
Nov 26th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 73763 others
0 customers following this
Items needed
Email on Account
Name of Account Holder


GetHuman1632939 started working on this issue
Nov 26th, 2018 11:39pm

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