It’s been several months since I’ve been able to log in to my account. I’ve let it slid...

GetHuman1517834's customer service issue with Yahoo from November 2018

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The issue in GetHuman1517834's own words
It’s been several months since I’ve been able to log in to my account. I’ve let it slide bc I have two accounts. However, there are emails and saves documents that I need to recover from my old account. The problem is that when I go to change my password, bc I thought I might have forgotten it, I no longer have my old cell phones. The number I have now is associated with my new account. I’n other words the security measure appear to have me locked out permanently. Is there anything I can do? Thanks! **Below: not sure which email I should put but I’ll go with the one in question although I won’t be able to check it
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Yahoo

Customer service issue
Reported by GetHuman1517834
Nov 7th, 2018 - 3 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1517834 started working on this issue
Nov 7th, 2018 5:49pm