I am trying to set my grandma up with an Apple ID, she has been acessing her yahoo mail...

GetHuman-stellawr's customer service issue with Yahoo from October 2018

2 views
 | 
64122 similar
 | 
0 following
Help with my Yahoo issue
First: share to improve GetHuman-stellawr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-stellawr's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-stellawr will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-stellawr can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-stellawr may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-stellawr's own words
I am trying to set my grandma up with an Apple ID, she has been acessing her yahoo mail via a iPad that has been logged in as a guest user. We still have access to her email account, but we do not know the password and when we put in the primary account holders details, it says that both her and her husbands details (we’ve tried both) are wrong. What I’m asking is is there a way for us to go around these obsticals and verify her account in a different way. I am going to use my grandmas email as the contact email, as I said we can access the mail, we just can’t log in to any new platforms (which is meaning we can’t set up her new phone)
GetHuman-stellawr did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman-stellawr fixed the problem
We are waiting for GetHuman-stellawr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-stellawr fixes it.
This email address isn't valid

Yahoo

Customer service issue
Reported by GetHuman-stellawr
Oct 29th, 2018 - a yr ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
Similar issue to 64122 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-stellawr started working on this issue
Oct 29th, 2018 4:06pm