My password was linked to a phone that was destroyed. So when I try to open my account...
GetHuman-fcmig's customer service issue with Yahoo from October 2018
Help with my Yahoo issue
First: share to improve GetHuman-fcmig's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-fcmig's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-fcmig will want to follow the link below to head to their help center. We will check on GetHuman-fcmig later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-fcmig may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-fcmig's own words
My password was linked to a phone that was destroyed. So when I try to open my account from any other device it prompts me to check that phone , but it is no longer available. When I click help, or try to change the password it says I have tried to many attempts to access the account. I would like to access my account somehow. The email address is *****@***.com.
GetHuman-fcmig did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman-fcmig fixed the problem
We are waiting for GetHuman-fcmig to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.