Hello I can’t connect to my mail account even if I know my address and password. The we...

GetHuman1221461's customer service issue with Yahoo from September 2018

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Help with my Yahoo issue
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GetHuman1221461's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1221461 will want to follow the link below to head to their help center. We will check on GetHuman1221461 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1221461 may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1221461's own words
Hello I can’t connect to my mail account even if I know my address and password. The website is asking me more questions (about family and place I lived) and when I answer it’s written the answer isn’t right. Please help me I want to have access again to my mail account
GetHuman1221461 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman1221461
Sep 28th, 2018 - 2 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 3 customers so far
Similar issue to 53971 others
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Timeline
GetHuman1221461 started working on this issue
Sep 28th 6:08am