I'm trying to access my yahoo account and the passwords don't work. I own two accounts...

GetHuman-islamary's customer service issue with Yahoo from September 2018

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GetHuman-islamary's next move: try the Yahoo help center again.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-islamary will want to follow the link below to head to their help center. We will check on GetHuman-islamary later to make sure it's all set or try to help escalate.
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-islamary's own words
I'm trying to access my yahoo account and the passwords don't work. I own two accounts. I can't access you via phone, nor I can via e-mail. I live in Puerto Rico and ever since the hurricane I have not been able to gain access. I have electricity and things have been back to normal for a while now. Is there a way I can speak with a person by phone? Your phones don't work! I need a person IN PERSON. I HAVE NO ACCESS TO MY E-MAIL. MY PASSWORD DON'T WORK AND YAHOO WON'T LET ME IN TO CHANGE THEM.
GetHuman-islamary did not yet indicate what Yahoo should do to make this right.
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Customer service issue
Reported by GetHuman-islamary
Sep 21st, 2018 - 6 mons ago
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Items needed
Email on Account
Username
Password
Name of Account Holder