I am having a problem logging into my old email account *****@***.com'.*It has been a v...

GetHuman-m_furkha's customer service issue with Yahoo from September 2018

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The issue in GetHuman-m_furkha's own words
Open my account for important emails. ... I am having a problem logging into my old email account *****@***.com'.*It has been a very long time since I used the email address. I remember my password, but when I try to sign in, it asks me my security question. I do not remember the answer to the security question. I created this email account * years ago.*Help me recover my account.
When I do remember my password correctly, why ask the security question? I joined Yahoo in ****!! I don't remember that answer to the security question, but I still remember the password!
I ask to delete that feature of asking security questions when the user already remembers the password!
I had been using Yahoo for * years straight. I did not expect Yahoo to ignore my complaints!!!
I mailed to the Yahoo from my other account *****@***.com' submitting my complaint. Nothing worked.
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Customer service issue
Reported by GetHuman-m_furkha
Sep 10th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 50272 others
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Items needed
Email on Account
Username
Password
Name of Account Holder

Timeline

GetHuman-m_furkha started working on this issue
Sep 10th, 2018 12:59pm
GetHuman-m_furkha shared this issue with friends on Facebook
Sep 10th, 2018 1:00pm
GetHuman-m_furkha shared this issue with friends on Facebook
Sep 10th, 2018 1:02pm
GetHuman-m_furkha shared this issue with friends on Facebook
Sep 10th, 2018 1:10pm
GetHuman-m_furkha shared this issue with others over email
Sep 10th, 2018 1:10pm
GetHuman-m_furkha shared this issue with friends on Facebook
Sep 10th, 2018 1:10pm
GetHuman-m_furkha indicated the issue is not fixed yet.
Sep 10th, 2018 2:02pm

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