No Email Access, Identity Verification Needed

GetHuman-afalvey's customer service issue with Yahoo from August 2018

8 views | 47022 similar | 0 following
Help with my Yahoo issue
GetHuman-afalvey's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-afalvey will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-afalvey can let us know if they help or not.
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-afalvey's own words
log into my email. ... I am locked out of my yahoo account, they are trying to verify my identity using an email that has since been deactivated. I know the password, I just can't seem to get into my account even with the password. I need to get into my account, there are A LOT of important documents in my email that I need access to ASAP.**Have no alternator email address or number associated with this account.
I have the password that requires me to log in, I do not have * steps verification set up, and I don't have access to my prior email. I could log in if they asked me my security questions -*-
Allowing me to login without the use of a security code sent to a non-existant email.
I have been a continuous user of yahoo mail since **.
I've tried logging into deactivated email, contacting yahoo, logging in on other platforms.
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Customer service issue
Reported by GetHuman-afalvey
Aug 27th, 2018 - 3 years ago
Seen by 8 customers so far
Similar issue to 47022 others
0 customers following this
Items needed
Email on Account
Name of Account Holder


GetHuman-afalvey started working on this issue
Aug 27th, 2018 8:22am
GetHuman-afalvey indicated the issue is not fixed yet.
Aug 27th, 2018 8:23am
GetHuman-afalvey indicated the issue is not fixed yet.
Aug 27th, 2018 9:22am
GetHuman-afalvey indicated the issue is not fixed yet.
Aug 27th, 2018 9:27am

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