My email has been hacked. I keep getting a prompt to enter my password. I have no idea...

GetHuman1032834's customer service issue with Yahoo from August 2018

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GetHuman1032834's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1032834 will want to follow the link below to head to their help center. We will check on GetHuman1032834 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1032834 may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman1032834's own words
My email has been hacked. I keep getting a prompt to enter my password. I have no idea what my password is and no one will tell me what it is. So why can't Yahoo just shut down the account so no one can use it? Then I can get a new email account from another provider and problem solved. I can't access my email but you can text me or call me at ***-***-****. This problem has been ongoing for two weeks now and no one will do anything about it until I come up with several hundred dollars.
GetHuman1032834 did not yet indicate what Yahoo should do to make this right.
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Customer service issue
Reported by GetHuman1032834
Aug 24th, 2018 - 4 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 3 customers so far
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GetHuman1032834 started working on this issue
Aug 24th 7:41pm