My yahoo email address is *****@***.com. My name is Judy Sparks. I broke my iphone and...

GetHuman1029108's customer service issue with Yahoo from August 2018

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GetHuman1029108's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1029108 will want to follow the link below to head to their help center. We will check on GetHuman1029108 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1029108 may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1029108's own words
My yahoo email address is *****@***.com. My name is Judy Sparks. I broke my iphone and cannot access my yahoo mail account due to the key. the recovery method shows an old phone number which is not active. i dont know how to remove the key and just log in the normal way. it says to bring up yahoo and click on key of which i am unable to see. Can you reset the login and let me just login under a password?
GetHuman1029108 did not yet indicate what Yahoo should do to make this right.
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Customer service issue
Reported by GetHuman1029108
Aug 23rd, 2018 - 4 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 4 customers so far
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GetHuman1029108 started working on this issue
Aug 23rd 8:58pm