I have a smart phone that I had to replace my old one with. My account for email is S...

GetHuman-samsalas's customer service issue with Yahoo from August 2018

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Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-samsalas's own words
I have a smart phone that I had to replace my old one with. My account for email is S*****@***.com. I can't get in to turn off the old phone number ***-***-**** and I can't enable the new phone number ***-***-****. I still get into my email on my computers but because of the new number I can't access my email on the new phone. I would rather use the yahoo app and not add to Outlook. I have looked on the help page and the recovery option help does not seem to address the issue. What should I do?
GetHuman-samsalas did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman-samsalas
Aug 23rd, 2018 - 4 mons ago
I have an issue with Yahoo too
Fixed
Seen by 2 customers so far
Similar issue to 46105 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-samsalas started working on this issue
Aug 23rd 6:10pm
GetHuman-samsalas indicated the issue is not fixed yet.
Aug 23rd 6:11pm