My name is Jose Soto, my email account was *****@***.com*For some reason I was only abl...

GetHuman979914's customer service issue with Yahoo from August 2018

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GetHuman979914's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman979914 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman979914 can let us know if they help or not.
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Before contacting them, items GetHuman979914 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman979914's own words
My name is Jose Soto, my email account was *****@***.com*For some reason I was only able to access my acct. with a text to my phone, unfortunately I don’t not have that phone anymore, and I must regain access to that account I have so much valuable information in there that I need. Please please help me find a solution. The phone number on file was (***) ***-**** once again my name is Jose Soto d.o.b : ********** I’ve been usuing this account since about April of ****. Please help me
GetHuman979914 did not yet indicate what Yahoo should do to make this right.
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Customer service issue
Reported by GetHuman979914
Aug 11th, 2018 - a yr ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
Similar issue to 42637 others
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GetHuman979914 started working on this issue
Aug 11th, 2018 6:05pm