I have no access to my phone because it got reset and I am trying to reset my apple ID...

GetHuman-sagardes's customer service issue with Yahoo from July 2018

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The issue in GetHuman-sagardes's own words
I have no access to my phone because it got reset and I am trying to reset my apple ID because I forgot it. The link to reset the ID was sent to my email but I cannot log in to my email because the number for the recovery step is the number on my phone that cannot be logged into because it was reset and the Apple ID was not entered. How can I prove that this is my account? My account is *****@***.com, but I am providing the email of my grandson as a contact information. Thank you!
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Customer service issue
Reported by GetHuman-sagardes
Jul 19th, 2018 - a yr ago
I have an issue with Yahoo too
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Items needed
Email on Account
Name of Account Holder
GetHuman-sagardes started working on this issue
Jul 19th, 2018 9:15pm
GetHuman-sagardes indicated the issue is not fixed yet.
Jul 20th, 2018 11:59am