I am locked out of my Yahoo Mail account. My cell phone was lost*stolen. When I replace...
GetHuman-jgach's customer service issue with Yahoo from July 2018
Help with my Yahoo issue
The issue in GetHuman-jgach's own words
I am locked out of my Yahoo Mail account. My cell phone was lost*stolen. When I replaced the phone I transferred the old number to the new phone.**I installed the Yahoo Mail Android App and went to log in on the new phone (some number). Yahoo wants to send an SMS message but to authenticate but I never receive it on the new phone.**I must not have registered a backup email because it does not give me that option.
GetHuman-jgach did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman-jgach fixed the problem
What I finally figured out is that Yahoo was not sending a text but rather forcing a pop up on my old (now lost*stolen ) phone. Since I had transferred the number to a new phone, there was an option to send a Text with an unlock code and this worked for me. I immediately went into settings and added an email backup. If you do not have your old number I'm not sure what you can do.
Please help with my Yahoo issue
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