I am locked out of my Yahoo Mail account. My cell phone was lost*stolen. When I replace...

GetHuman-jgach's customer service issue with Yahoo from July 2018

Help with my Yahoo issue
The issue in GetHuman-jgach's own words
I am locked out of my Yahoo Mail account. My cell phone was lost*stolen. When I replaced the phone I transferred the old number to the new phone.**I installed the Yahoo Mail Android App and went to log in on the new phone (some number). Yahoo wants to send an SMS message but to authenticate but I never receive it on the new phone.**I must not have registered a backup email because it does not give me that option.
GetHuman-jgach did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman-jgach fixed the problem
What I finally figured out is that Yahoo was not sending a text but rather forcing a pop up on my old (now lost*stolen ) phone. Since I had transferred the number to a new phone, there was an option to send a Text with an unlock code and this worked for me. I immediately went into settings and added an email backup. If you do not have your old number I'm not sure what you can do.
Please help with my Yahoo issue
Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-jgach
Jul 1st, 2018 - a yr ago
I have an issue with Yahoo too
GetHuman-jgach shared how to fix
Seen by 8 customers so far
Similar issue to 25124 others
0 customers following this
Items needed
Email on Account
Name of Account Holder
GetHuman-jgach started working on this issue
Jul 1st, 2018 11:06pm
GetHuman-jgach confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 10:34am