I have a yahoo email: *****@***.com*I can’t access it from my phone because it has my o...

GetHuman831596's customer service issue with Yahoo from June 2018

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Help with my Yahoo issue
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GetHuman831596's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman831596 will want to follow the link below to head to their help center. We will check on GetHuman831596 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman831596 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman831596's own words
I have a yahoo email: *****@***.com*I can’t access it from my phone because it has my old mobile number connected to it and not my current one. I don’t have access to the old number to obtain the account key to reset my password. *I can only access the account on my laptop but not through the yahoo mail app - it’s added as an account on my laptop and I’m always logged in, so I can check email from there but really need it on my phone. *I called customer support earlier and was told he changed my phone number to the account and after * hours I would have no problem but that didn’t work. Help!
GetHuman831596 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman831596
Jun 29th, 2018 - 10 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 5 customers so far
Similar issue to 23800 others
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Timeline
GetHuman831596 started working on this issue
Jun 29th, 2018 1:41am