To log in I am asked to verify it is really me and then asked to enter a code that will...

GetHuman-truehim's customer service issue with Yahoo from June 2018

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Help with my Yahoo issue
GetHuman-truehim's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-truehim will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-truehim can let us know if they help or not.
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-truehim's own words
To log in I am asked to verify it is really me and then asked to enter a code that will be sent to email *****@***.com **Obviously the account was hacked as this is NOT my email address. How am I supposed to verify my identity through an email address I have no access to?
instead of sending the verifying code to the bogus email, send it to my alternate email at *****@***.com
have not been able to reset password
I have an issue with Yahoo too
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Yahoo

Customer service issue
Reported by GetHuman-truehim
Jun 28th, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
Seen by 4 customers so far
Similar issue to 23386 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-truehim started working on this issue
Jun 28th, 2018 7:00am
GetHuman-truehim indicated the issue is not fixed yet.
Jul 1st, 2018 8:42am
GetHuman-truehim indicated the issue is not fixed yet.
Jul 1st, 2018 8:48am
GetHuman-truehim indicated the issue is not fixed yet.
Jul 1st, 2018 8:51am