Yahoo.com: Forgot password and still have old phone number that does not have access

GetHuman-joeyarc's customer service issue with Yahoo from June 2018

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Waiting to see what went wrong with our suggestion for how to get Yahoo help.
Before contacting them, items GetHuman-joeyarc may need:
Email on Account, Username, Password, and Name of Account Holder
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Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-joeyarc's own words
The problem: Yahoo.com: Forgot password and still have old phone number that does not have access
GetHuman-joeyarc did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman-joeyarc
Jun 25th, 2018 - 4 mons ago
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Seen by 2 customers so far
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GetHuman-joeyarc started working on this issue
Jun 25th 3:26pm