I’ve been trying to recover my password but I don’t understand why yahoo has it set up...

GetHuman-vickidav's customer service issue with Yahoo from June 2018

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Help with my Yahoo issue
GetHuman-vickidav's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-vickidav will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-vickidav can let us know if they help or not.
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-vickidav's own words
I’ve been trying to recover my password but I don’t understand why yahoo has it set up to go to the same email I am unable to access!!! I can’t change my password if the email is going to the same account I need the password too how do I have the password word reset sent to and alternate email account!!!! Yahoo help is no help it actually confuses and frustrate customers goingbin circles with no clear answer to anything
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Yahoo

Customer service issue
Reported by GetHuman-vickidav
Jun 7th, 2018 - a yr ago
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-vickidav started working on this issue
Jun 7th, 2018 6:20am
GetHuman-vickidav indicated the issue is not fixed yet.
Jun 7th, 2018 7:20am
GetHuman-vickidav indicated the issue is not fixed yet.
Jun 8th, 2018 7:41am