I am logged into both of my emails on my phone and I know the passwords, however I have...
GetHuman-bowlesc's customer service issue with Yahoo from June 2018
Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bowlesc will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bowlesc can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Yahoo has better answers for you: Yahoo Help Center
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Before contacting them, items GetHuman-bowlesc may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-bowlesc's own words
I am logged into both of my emails on my phone and I know the passwords, however I have a new phone number. I'm trying to log into my account and change my phone number except the two factor authentication won't allow me to without a code to my old phone number, which is now inaccessible. I don't need an ID or password reset, I just need the phone number changed on the emails (*****@***.com) and (*****@***.com) to ***-***-****. I can send emails from both accounts with more information if needed. Please get back to me at your earliest convenience. Thank you.
GetHuman-bowlesc did not yet indicate what Yahoo should do to make this right.
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