Yahoo Customer FAQ

If you’re facing difficulties in signing into your Yahoo account, you might have forgotten your Yahoo ID or password. In such case, you can go to the sign-in helper section on Yahoo's homepage and follow the instructions. You'll be asked for your phone number or your backup email address, through which you're going to receive a verification code. But if you suspect your account may have been hacked or used by someone else, it's recommended to change your password and update your recovery information immediately to protect your Yahoo account.

We're sorry to hear about your predicament. Because your device cannot receive text messages, it's currently blocking your ability to access your code. Please use an alternative verification method: the most common other options are security questions or alternative recovery emails, if they're set up on your account. If these are not set up, try to access your account from a different device or location that Yahoo may recognize. Yahoo's security features use familiar devices and locations to confirm your identity. If you still can't access your account, we would recommend visiting the Yahoo Account Recovery page for further assistance. Please remember not to share your personal details online for your own security.

We're sorry to hear about the issue you're facing, but only Yahoo customer service can assist you directly with account issues. Unfortunately, Yahoo does not re-activate accounts that have been long-term deactivated due to inactivity. It's likely you'll need to create a new account. Make sure to sign in at least once every 12 months to avoid deactivation for inactivity in the future. However, if you can recover your Facebook password, you may be able to regain access. You can try resetting your Facebook password via email or a phone number if you have these recovery options set up.

If your Yahoo account says you no longer have access, it usually means you're having trouble with your password or security questions. To recover your account, go to the sign-in helper page on Yahoo's website. You will need to enter your email or phone number associated with your account. Yahoo will then provide recovery options, which could include sending a verification code to your recovery phone number or email. However, if those options are outdated or inaccessible and you haven't logged into your Yahoo account in the last 12 months, Yahoo may have deleted your account due to inactivity. In this case, recovery may not be possible.

If you've lost access to your phone number and did not have a recovery email linked, Yahoo recommends answering security questions to recover your account. Visit the Yahoo Sign-in Helper page. Enter your email address and click Continue. Select 'I have a problem with my password' and click next, you'll be prompted to enter your Yahoo ID. Now choose use secret questions. Answer the questions that appear to the best of your knowledge. Once you do so successfully, you'll have the option to enter a new password. However, if you don't remember the answers to your security questions, it may be impossible to regain access to your account without additional verification methods.