My recognized device that yahoo is sending account key to is broke. I got a new phone w...

GetHuman721400's customer service issue with Yahoo from May 2018

Help with my Yahoo issue
The issue in GetHuman721400's own words
My recognized device that yahoo is sending account key to is broke. I got a new phone with same number and unable to sign in to my important yahoo account. I tried selecting send account key to my phone associated with account ********** yahoo only asked for the ** part.my username brandidawn**. It will not send to that number. After several attempts it showed a very old number to verify ********** which I haven't had access to in over * months. I trust that yahoo will fix this glitch and make it right. Thank you
GetHuman721400 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman721400
May 26th, 2018 - 6 mons ago
I have an issue with Yahoo too
Fixed
Seen by 2 customers so far
Similar issue to 539 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman721400 started working on this issue
May 26th 10:37pm
GetHuman721400 indicated the issue is not fixed yet.
May 26th 10:38pm