My phone and yahoo account were hacked. My phone display is blacked out and when trying...

GetHuman721400's customer service issue with Yahoo from May 2018

Help with my Yahoo issue
The issue in GetHuman721400's own words
My phone and yahoo account were hacked. My phone display is blacked out and when trying to log in to my yahoo mail on another device yahoo is sending account key to old phone even though I have my new phone activated with same number. I receive important government communication with this email as well as my facebook account is linked with this email. I can prove this is my account. phone numbers associated are ***-***-**** which is old and I do not have access. I had updated it to ***-***-**** and when I choose to send code it does not send no matter how many times I try
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Yahoo

Customer service issue
Reported by GetHuman721400
May 26th, 2018 - 6 mons ago
I have an issue with Yahoo too
Fixed
Seen by 7 customers so far
Similar issue to 316 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman721400 started working on this issue
May 26th 7:34pm
GetHuman721400 indicated the issue is not fixed yet.
May 26th 10:31pm
GetHuman721400 indicated the issue is not fixed yet.
May 28th 6:37pm