Hello, my name is Jacob Peters. I have an old email I am trying to access repeatedly bu...

GetHuman-jcpeters's customer service issue with Yahoo from May 2018

Help with my Yahoo issue
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-jcpeters's own words
Hello, my name is Jacob Peters. I have an old email I am trying to access repeatedly but I haven’t used it in a very long time. So, naturally I forgot my password. I answer the sequent questions to the best of my ability (when I’m pretty sure I still remember the answers) but it says I cannot reset my password online? I’m very confused and would just like it reset. I’m not sure if I even have a phone linked to it, but it’s been a solid * years since I’ve used it and I’ve changed my phone since. The email is J*****@***.com*Please email me back at the gmail address so we may go about fixing this. Thankyou
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Customer service issue
Reported by GetHuman-jcpeters
May 25th, 2018 - 6 mons ago
I have an issue with Yahoo too
Fixed
Seen by 6 customers so far
Similar issue to 321 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-jcpeters started working on this issue
May 25th 1:42pm
GetHuman-jcpeters indicated the issue is not fixed yet.
May 26th 2:48pm