Have * accounts, both yahoo. One works on computer, IPad and IPhone. Other one only wor...

GetHuman703941's customer service issue with Yahoo from May 2018

Help with my Yahoo issue
Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman703941's own words
Have * accounts, both yahoo. One works on computer, IPad and IPhone. Other one only works on IPhone. Need it on all devices.
GetHuman703941 did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman703941 fixed the problem
I finally got into my user profile on my IPhone and was able to change the old phone number that I no longer had. Then I tried to log in again. The password was still wrong, so yahoo said they would send me a passcode and this time it worked because I now had the new phone number to receive the new passcode. No help from yahoo, cannot ever call them or chat. Was very disappointing to finally find a fix on my own.
Please help with my Yahoo issue
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Yahoo

Customer service issue
Reported by GetHuman703941
May 21st, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
GetHuman703941 shared how to fix
Seen by 8 customers so far
Similar issue to 323 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman703941 started working on this issue
May 21st, 2018 1:55pm
GetHuman703941 indicated the issue is not fixed yet.
May 21st, 2018 9:08pm
GetHuman703941 indicated the issue is not fixed yet.
May 22nd, 2018 2:08pm
GetHuman703941 indicated the issue is not fixed yet.
May 22nd, 2018 3:07pm
GetHuman703941 confirmed the issue is fixed. Hooray!
May 25th, 2018 12:46am