I have been attempting to reset my Yahoo Mail password for months. It was reset, not by...
GetHuman-amrag's customer service issue with Yahoo from May 2018
Help with my Yahoo issue
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GetHuman-amrag's next move: try the Yahoo help center again.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amrag will want to follow the link below to head to their help center. We will check on GetHuman-amrag later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-amrag may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-amrag's own words
I have been attempting to reset my Yahoo Mail password for months. It was reset, not by me, thus locking me out of my account. My recovery information is out of date and I have no access to the phone numbers of the account, although I know what they are and I have no access to the recovery email address attached to me account either. I can provide much other identifying information. I am in desperate to gain access, as that email account contains legal information that I am in need of.
GetHuman-amrag did not yet indicate what Yahoo should do to make this right.
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