My mom bought a new phone and she gave me her old phone suddenly I accidentally deleted...

GetHuman-jeyuhsoq's customer service issue with Yahoo from May 2018

Help with my Yahoo issue
The issue in GetHuman-jeyuhsoq's own words
My mom bought a new phone and she gave me her old phone suddenly I accidentally deleted the yahoo app on her old phone so she can't open her yahoo mail right now. The phone number that is registered on her account don't have access with it anymore and her recovery account can't recognize anymore so we don't have the account key. Please help us to open her account again because there's important transactions there. Please resolve it as soon as possible. Thank you.
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Yahoo

Customer service issue
Reported by GetHuman-jeyuhsoq
May 17th, 2018 - 10 mons ago
I have an issue with Yahoo too
Fixed
Seen by 11 customers so far
Similar issue to 673 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-jeyuhsoq started working on this issue
May 17th, 2018 1:59am
GetHuman-jeyuhsoq indicated the issue is not fixed yet.
Jul 8th, 2018 5:02am