For some reason my account will not let me reset my p***word. It is causing me problems...

GetHuman745758's customer service issue with Yahoo from June 2018

Help with my Yahoo issue
For some reason my account will not let me reset my p***word. It is causing me problems where I cannot log onto my yahoo email account from my MacBook Pro. This is problematic as I have had important downloads sent to that email. And it makes me worry that my Facebook account may be compromised. I can still access it through my iPhone, but my phone doesn’t have (obviously) the memory capabilities my laptop does. Please help.
I trust that Yahoo will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman745758
Jun 3rd, 2018 - 19d ago
I have an issue with Yahoo too
Fixed
Seen by 7 customers so far
Similar issue to 333 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman745758 started working on this issue
Jun 3rd 7:33pm
GetHuman745758 indicated the issue is not fixed yet.
Jun 3rd 7:34pm
GetHuman745758 indicated the issue is not fixed yet.
Jun 4th 12:44am
GetHuman745758 indicated the issue is not fixed yet.
Jun 4th 12:46pm
GetHuman745758 indicated the issue is not fixed yet.
Jun 4th 9:16pm
GetHuman745758 indicated the issue is not fixed yet.
Jun 8th 11:31pm