I do not have access to my old phone number my email address is *****@***.com I have h...

GetHuman687027's customer service issue with Yahoo from May 2018

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GetHuman687027's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman687027 will want to follow the link below to head to their help center. We will check on GetHuman687027 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman687027 may need:
Email on Account, Username, Password, and Name of Account Holder
Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman687027's own words
I do not have access to my old phone number my email address is *****@***.com I have had this email for yrs. I have pictures of my mother who passed away pictures of my daughter the day she was born stuff that I cannot get back that is on this email that is connected to an old phone number that is no longer active I need to get back into my account please this is valuable pictures I can't get back.
GetHuman687027 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman687027
May 15th, 2018 - 10 mons ago
I have an issue with Yahoo too
Not resolved
Seen by 5 customers so far
Similar issue to 374 others
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Timeline
GetHuman687027 started working on this issue
May 15th, 2018 5:53pm