When I try to change my password (because I forgot it) the phone number I had during th...

GetHuman673905's customer service issue with Yahoo from May 2018

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The issue in GetHuman673905's own words
When I try to change my password (because I forgot it) the phone number I had during the beginning of me having the account is old and not used by me, and I didn't have a recovery email at the time. I know I have security questions and other means of proving it's me, but I can't get to that point because of the phone number and recovery email block. I need help with an alternative way to recover my account.
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Yahoo

Customer service issue
Reported by GetHuman673905
May 10th, 2018 - a yr ago
I have an issue with Yahoo too
Not resolved
Seen by 2 customers so far
Similar issue to 365 others
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Timeline
GetHuman673905 started working on this issue
May 10th, 2018 10:36pm