My issue is that you make it impossible for me to recover a forgotten password just bec...

GetHuman630753's Recover Account issue with Yahoo from April 2018

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GetHuman630753's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman630753 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman630753 can let us know if they help or not.
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Before contacting them, items GetHuman630753 may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman630753's own words
My issue is that you make it impossible for me to recover a forgotten password just because I don't have my cell phone. It's an old phone and I don't have that anymore but you don't even give us the option to change account information. If there is ever an issue with a phone number, you shouldn't have that soul form of security to rely on, to gain access to an entire email account! I forgot my password but the only option to recover it is to type in an old phone number that doesn't even exist anymore!
GetHuman630753 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Recover Account issue
Reported by GetHuman630753
Apr 26th, 2018 - a yr ago
I have an issue with Yahoo too
Not resolved
Seen by 1 customer so far
Similar issue to 146105 others
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Timeline
GetHuman630753 started working on this issue
Apr 26th, 2018 1:26pm