My primary e-mail is *****@***.com. I know the p***word but I never get asked for it. I...

GetHuman-dentonja's Account Access issue with Yahoo from April 2018

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Help with my Yahoo issue
Before contacting them, items GetHuman-dentonja may need:
Email on Account, Username, Password, and Name of Account Holder
GetHuman-dentonja's next move: go to the Yahoo help center.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dentonja will want to follow the link below to head to their help center. We will check on GetHuman-dentonja later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-dentonja's own words:
My primary e-mail is *****@***.com. I know the p***word but I never get asked for it. I keep getting asked for my recently changed phone number (that I no longer have access to) and my boyfriend's old e-mail and phone number (which he, also, does not have access to)- so they can send a code to them. I don't remember at what point I changed from entering a p***word to these recovery methods but I would like to recover my e-mail address. Thank you.
I trust that Yahoo will make this right and come up with a resolution that is fair.
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Yahoo

Account Access issue
Reported by GetHuman-dentonja
Apr 25th, 2018 - 3 mons ago
I have an issue with Yahoo too
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Seen by 1 customer so far
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GetHuman-dentonja started working on this issue
Apr 25th 11:44pm