I need to sign in to my account. I have anew cell number and im unable to login. I have...

GetHuman629314's Update Account Information issue with Yahoo from April 2018

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GetHuman629314's next move: go to the Yahoo help center.
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The issue and preferred resolution, in GetHuman629314's own words:
I need to sign in to my account. I have anew cell number and im unable to login. I have entered the missing digits and cannot get in due to the fact that I no longer have access to the cell number. I do have an alternate email, but when i received the code and entered it didnt allow me to sign in. Help please. My yahoo email is purplejess***. My new cell number is ***-***-****
I trust that Yahoo will make this right and come up with a resolution that is fair.
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Yahoo

Update Account Information issue
Reported by GetHuman629314
Apr 25th, 2018 - 3 mons ago
I have an issue with Yahoo too
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Seen by 2 customers so far
Similar issue to 33115 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman629314 started working on this issue
Apr 25th 9:47pm