Hi *Our wizz air flight was changed and we had the option to cancel with a full refund...

GetHuman-jpront's customer service issue with Wizz Air from March 2019

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The issue in GetHuman-jpront's own words
Hi *Our wizz air flight was changed and we had the option to cancel with a full refund.*We have still to receive the refund .*We booked through edreams and they say that wizz air have yet to refund then the money .*Here is the below correspondance***Dear Mr. Pront,**Thank you for the reply.**We would like to kindly inform You that according to our records, a refund for the amount of ***.** EUR for the booking with PNR: C*VNNV has been issued to the original travel agency payment method.**Please be advised to contact the reservation holder of your booking in order to acquire more information on the status of your refund. Thank you for the understanding.**Should you have any further questions, feel free to write back.**Wizz Air wishes you a pleasant day.**Regards,**Nedko Nikolov*CUSTOMER SERVICE DEPARTMENT * Wizz Air Hungary Ltd. (member of Wizz Air Group)*wizzair.com* *PRIVACY AND CONFIDENTIALITY NOTICE*The content of this email (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution hereof, or action taken in reliance on the contents of this transmission is strictly prohibited. In such case please immediately notify the sender, then delete*destroy the received email (including any attachment) from your system.****--------------- Original Message ---------------*From: Reyna Pront ******@***.com**Sent: ********* *:** PM*To: *****@***.com*Subject: Re: CASE UID: *e***d*d PNR: C*VNNV* *Thank you *I cancelled it via the email you send us *We'll definitely get the money back right ?**** euro .as I want to rebook new flights now .*Thanks *Jonathan Pront *On Mon, ** Feb ****, **:** Wizz Air Customer Relations * ******@***.com wrote:*Dear Mr. Pront,**Thank you for contacting Wizz Air Customer Service Department.**Please accept our apologies for all inconveniences caused by the schedule change. Your flight has been cancelled due to commercial reasons. We assure you that we make every effort to operate flights according to the original schedule, but sometimes, like all other airlines, we are compelled to readjust our previously set schedule.**With regards to your claim we would like to inform you that in accordance with our General Conditions of Carriage (GCC) you may choose from the following options: * **(a) we re-book you on another flight operated by Wizz Air on the same or – if necessary – a comparable route, within ** days before or ** days after the scheduled date of departure of the delayed*cancelled flight, subject to availability of seats* or**(b) we cancel your reservation and credit the full value of your payment for the cancelled flight, and for the return sector, if applicable, plus **% of the fare paid for the cancelled flight on your “customer account” with Wizz Air (Credit file on the WIZZ account can be used also for flights and other services of Wizz Air Hungary without a time limit by the owner of the account and four other people. Account holder must always be one of the passengers. Such reservation can be made online.)* or**(c) we cancel your reservation and refund the Total Fare paid for the cancelled flight and, if applicable, the return sector (including taxes and charges), in accordance with paragraph **.*.*.**Please be kindly informed, however, that as your booking with PNR: C*VNNV was created and paid for by a travel agency, option b) of the above is sadly not applicable. As such we would be able to only issue a refund for ***% of the booking Total Fare (***.** EUR) to the original travel agency payment method. Please accept our apologies for this inconvenience.**Should you wish to accept the above-mentioned refund, feel free to write back.**Wizz Air wishes you a lovely day.**Regards,**Nedko Nikolov*CUSTOMER SERVICE DEPARTMENT * Wizz Air Hungary Ltd. (member of Wizz Air Group)*wizzair.com* *PRIVACY AND CONFIDENTIALITY NOTICE*The content of this email (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution hereof, or action taken in reliance on the contents of this transmission is strictly prohibited. In such case please immediately notify the sender, then delete*destroy the received email (including any attachment) from your system.****ref:***D*tDYrQ.*****t*xOJF:ref* **PRIVACY AND CONFIDENTIALITY NOTICE**The content of this email (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution hereof, or action taken in reliance on the contents of this transmission is strictly prohibited. In such case please immediately notify the sender, then delete*destroy the received email (including any attachment) from your system.******---------- Forwarded message ---------*From: Reyna Pront ******@***.com**Date: Mon, ** Mar ****, **:***Hide quoted text*Subject: Re: CASE UID: *e***d*d PNR: C*VNNV*To: Wizz Air Customer Relations * ******@***.com**Hide quoted text***Hi*We have still yet to receive the refund from our booking via edreams .*We'd be very grateful if you could inquire on our behalf why there's been a hold up on receiving our refund of *** euros .We have since booked new tickets so are in deficit of that amount .*Thanks *Dr Reyna Pront **On Thu, ** Feb ****, **:** Wizz Air Customer Relations *, ******@***.com* wrote:*Dear Mr. Pront,**Thank you for the reply.**We would like to kindly inform You that according to our records, a refund for the amount of ***.** EUR for the booking with PNR: C*VNNV has been issued to the original travel agency payment method.**Please be advised to contact the reservation holder of your booking in order to acquire more information on the status of your refund. Thank you for the understanding.**Should you have any further questions, feel free to write back.**Wizz Air wishes you a pleasant day.**Regards,**Nedko Nikolov*CUSTOMER SERVICE DEPARTMENT * Wizz Air Hungary Ltd. (member of Wizz Air Group)*wizzair.com* *PRIVACY AND CONFIDENTIALITY NOTICE*The content of this email (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution hereof, or action taken in reliance on the contents of this transmission is strictly prohibited. In such case please immediately notify the sender, then delete*destroy the received email (including any attachment) from your system.****--------------- Original Message ---------------*From: Reyna Pront ******@***.com**Sent: ********* *:** PM*To: *****@***.com*Subject: Re: CASE UID: *e***d*d PNR: C*VNNV* *Thank you *I cancelled it via the email you send us *We'll definitely get the money back right ?**** euro .as I want to rebook new flights now .*Thanks *Jonathan Pront *On Mon, ** Feb ****, **:** Wizz Air Customer Relations * ******@***.com wrote:*Dear Mr. Pront,**Thank you for contacting Wizz Air Customer Service Department.**Please accept our apologies for all inconveniences caused by the schedule change. Your flight has been cancelled due to commercial reasons. We assure you that we make every effort to operate flights according to the original schedule, but sometimes, like all other airlines, we are compelled to readjust our previously set schedule.**With regards to your claim we would like to inform you that in accordance with our General Conditions of Carriage (GCC) you may choose from the following options: * **(a) we re-book you on another flight operated by Wizz Air on the same or – if necessary – a comparable route, within ** days before or ** days after the scheduled date of departure of the delayed*cancelled flight, subject to availability of seats* or**(b) we cancel your reservation and credit the full value of your payment for the cancelled flight, and for the return sector, if applicable, plus **% of the fare paid for the cancelled flight on your “customer account” with Wizz Air (Credit file on the WIZZ account can be used also for flights and other services of Wizz Air Hungary without a time limit by the owner of the account and four other people. Account holder must always be one of the passengers. Such reservation can be made online.)* or**(c) we cancel your reservation and refund the Total Fare paid for the cancelled flight and, if applicable, the return sector (including taxes and charges), in accordance with paragraph **.*.*.**Please be kindly informed, however, that as your booking with PNR: C*VNNV was created and paid for by a travel agency, option b) of the above is sadly not applicable. As such we would be able to only issue a refund for ***% of the booking Total Fare (***.** EUR) to the original travel agency payment method. Please accept our apologies for this inconvenience.**Should you wish to accept the above-mentioned refund, feel free to write back.**Wizz Air wishes you a lovely day.**Regards,**Nedko Nikolov*CUSTOMER SERVICE DEPARTMENT * Wizz Air Hungary Ltd. (member of Wizz Air Group)*wizzair.com* *PRIVACY AND CONFIDENTIALITY NOTICE*The content of this email (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution hereof, or action taken in reliance on the contents of this transmission is strictly prohibited. In such case please immediately notify the sender, then delete*destroy the received email (including any attachment) from your system.****ref:***D*tDYrQ.*****t*xOJF:ref* **PRIVACY AND CONFIDENTIALITY NOTICE**The content of this email (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution hereof, or action taken in reliance on the contents of this transmission is strictly prohibited. In such case please immediately notify the sender, then delete*destroy the received email (including any attachment) from your system.****Show quoted text*Show quoted text***On Tue, ** Mar ****, **:** eDreams Customer Service, ******@***.com* wrote:*Show quoted text

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Wizz Air

Customer service issue
Reported by GetHuman-jpront
Mar 29th, 2019 - 2 years ago
Fixed
Seen by 87 customers so far
Similar issue to 564 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-jpront started working on this issue
Mar 29th, 2019 6:28am
GetHuman-jpront indicated the issue is not fixed yet.
Mar 31st, 2019 4:21am

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