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Wizz Air Customer FAQ

Top Answers & How-to Guides

How do I Contact Wizz Air Customer Service?

The question we are asked most often is about how to talk to Wizz Air customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request special assistance or medical services when flying with Wizz Air?

Yes, passengers can request special assistance or medical services when flying with Wizz Air. The airline offers a range of services...
Ask any question you have about Wizz Air customer service, get an answer now.

Recent Wizz Air Customer Questions

How do I travel if I am underage?

Travelling as an underage passenger on Wizz Air depends on age. Infants under the age of 14 days are not accepted on flights. Children between the age of 14 days and 2 years must always be accompanied by an adult passenger (over 16). If the child is between 2 and 14 years old, they must either be accompanied by an adult passenger (over 16) or may travel alone only if they use the WIZZ Assistance service. Teenagers between the ages of 14 and 18 years can travel alone without any restrictions. These rules are subject to change and it is always recommended to check the most recent ones.
Asked Jun 10, 2024 10:44 AM

I took someone else's suitcase, what should I do?

If you accidentally took someone else's suitcase, it's important to resolve the issue quickly. Please return to the airport and go to the Wizz Air lost and found counter as soon as possible. Explain the situation to the staff. They will assist in returning the suitcase to its rightful owner and help you retrieve your own luggage. Please remember it's important to check luggage tags carefully in the future to avoid such incidents.
Asked Jun 5, 2024 11:59 AM

Locked out of account and reset does not work

We're sorry to hear that you're having issues accessing your Wizz Air account. If you've attempted to reset your password and it's not working, this may be due to various reasons such as technical issues or incorrect user credentials. Unfortunately, we cannot help you reset your password here. On this page, there's up-to-date contact information where you can reach out to the Wizz Air customer support team. They will be able to assist you further in resolving this issue.
Asked May 22, 2024 10:16 AM

i wanted to reset my password but the email link is not working

We're sorry to hear you're having trouble resetting your password. Please check that the password reset email hasn't landed in your spam folder. Also, try to open the email link in a different internet browser or clear your current browser's cache. If you're still encountering issues, wait a bit and then request the reset link again, as sometimes it might be a temporary issue. Remember, for your security, the link in the password reset email is valid only for a limited time. Please be sure to use it promptly.
Asked May 21, 2024 3:01 PM

How do I book extra luggage and seat allocation on my flight

You can book extra luggage and choose your preferred seat while making your flight reservation through the Wizz Air website or mobile application. If you have already booked your flight, you can add these extras anytime by using the "Manage My Booking" option on the same platform. Remember, there might be extra charges associated with this additional luggage and specific seat allocation. These services are provided to make your travel more comfortable and customized to your needs. Please note that adding these services after you've made your flight booking might be subject to available seats and luggage space on the flight.
Asked May 11, 2024 6:03 PM

Help me with my Wizz Air customer service issue

Baggage Allowance

What Is the Baggage Allowance for Wizz Air?

When flying with Wizz Air, be sure to familiarize yourself with their baggage allowance policy. Each passenger is allowed one piece...

What is the maximum weight limit for cabin baggage on Wizz Air?

The maximum weight limit for cabin baggage on Wizz Air is 10 kilograms. Passengers are allowed to bring one piece of cabin baggage...

How much does it cost to check in a bag with Wizz Air?

The cost of checking in a bag with Wizz Air depends on various factors. Firstly, it depends on whether you choose to add checked baggage...

Can I add extra baggage to my booking after I have made a reservation with Wizz Air?

Yes, you can add extra baggage to your booking after making a reservation with Wizz Air. Wizz Air allows passengers to purchase additional...

Booking

How Do I Find My Wizz Air Booking Number?

Knowing your booking number after booking a flight reservation with Wizz Air is important when it comes to planning for your trip....

How Do I Change My Flight with Wizz Air?

Wizz Air allows you to make changes to your flight and buy any additional services that you may need. here's some helpful tips to assist...

How Do I Make a Booking with Wizz Air?

Making a booking with Wizz Air is easy because you have many options with these helpful tips

Can I select my seat in advance on Wizz Air flights?

Yes, you can select your seat in advance on Wizz Air flights. Wizz Air offers passengers the option to choose their preferred seat...

Baggage Issues

What Do I Do If I Have a Baggage Problem with Wizz Air?

It is clear to see how baggage problems can arise when travelling with the airline.Use these helpful tips to assist you with your...

Musical Instruments

Can I bring a musical instrument on board with Wizz Air?

Yes, you can bring a musical instrument on board with Wizz Air. However, it is subject to certain conditions and may incur additional...

Pets on Board

What is the policy for bringing pets on board Wizz Air flights?

Wizz Air allows passengers to bring small pets (cats, dogs, and ferrets) on board their flights. Passengers must make a reservation...

Payment Methods

What are the accepted methods of payment when booking with Wizz Air?

When booking with Wizz Air, various payment methods are accepted to ensure convenience for passengers. The primary accepted method...

Personal Details

Can I make changes to my name or personal details on my Wizz Air booking?

Yes, you can make changes to your name or personal details on your Wizz Air booking. However, please note that it is essential to ensure...

Flight Cancellations

What is Wizz Air's policy on flight cancellations and refunds?

Wizz Air's policy on flight cancellations and refunds is customer-centric. In the unfortunate event of a flight cancellation initiated...

Cabin Baggage Items

Are there any restrictions on the type of items I can bring in my cabin baggage on Wizz Air flights?

Yes, there are restrictions on the type of items that can be brought in cabin baggage on Wizz Air flights. Passengers are allowed to...

Special Assistance

Can I request special assistance or medical services when flying with Wizz Air?

Yes, passengers can request special assistance or medical services when flying with Wizz Air. The airline offers a range of services...
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