WhatsApp Customer Service Issues

Hello, My name is Andrew. I lost access to all my chat history on WhatsApp after my number was deactivated due to not adding credit to the Sim card. I changed my number and realized I couldn't retrieve important conversations, including those with my late mother. WhatsApp requires an activation code for verification, but I can't receive it as the old number is no longer in service. The data is backed up on Google Drive, but I can't access it without the code. I'm hoping for a solution to re-sync my account and restore my lost chats. Thank you, Andrew

My WhatsApp number, [redacted], got banned due to an accidental click on the REPORT BUTTON when leaving a group. Since then, many of my contacts have tried to reach me on WhatsApp without success. I have sent emails to inquire about the issue and requested for my number to be reactivated, but it remains inactive. I kindly request the assistance in connecting my WhatsApp Messenger number. Thank you.

I have been experiencing a problem with the Whatsapp app on my phone. Despite trying different Wi-Fi and mobile data networks, the app fails to connect to the internet. Upon restarting my phone, it briefly connects, allowing me to receive a few messages, but after that, I lose connection again. I can only receive messages when I restart my phone, and other features that require internet access do not work. Even unsent messages are only delivered upon restarting my device. Despite deleting and reinstalling the app multiple times, resulting in the loss of my chats, the issue persists. This has been going on for nearly a month now, causing significant inconvenience.

WhatsApp's current system seems illogical, and after complaining to them without a proper response, I'm frustrated. I believe the control should rest with the users, and I find it unfair that my number, [redacted], has been banned without a clear explanation. Despite using this number since WhatsApp's inception and for work purposes, I've been restricted due to unspecified group chat issues. I urge them to reactivate my number as I have no intentions of misusing the app, and I've always used it responsibly. Regards, Rafiq

Hello, I received a notification on Tuesday, September 24th, [redacted] around 9 a.m. informing me that my WhatsApp number was banned. I reached out to support immediately, and they mentioned it was due to a suspected breach of their terms of service. I am unsure what may have led to this. The last message I sent was on Monday, September 23rd, [redacted] at 13:08 to one person without any unusual content, links, or photos. Despite multiple emails to support, I have not received a response. Although my account is active as contacts can still view my profile and contact me, I am seeking assistance in having the ban lifted. I have noticed that others have faced similar issues around the same time without cause, making me believe that my ban may be a mistake. Thank you, Steve.

Good day, Since the update to iOS 13.0, WhatsApp has not been opening. After removing the contact button feature, the app would start, showing only the groups, with all other contacts showing only the number as contacts were not added. A colleague from Apple suggested that with 13.1 the issue might be fixed, but unfortunately, it did not work. We then reset the iPhone 7 Plus to factory settings, signed in with just the Apple ID, and installed WhatsApp. During setup, the app stops working once you get to the question of adding contacts, and only starts again when contacts are disabled in the settings. Unfortunately, we did not make a backup as it worked on my husband's phone. Urgently seeking assistance. Thank you in advance. Kind regards, Marina + Michael Uhlig

Hello, I want to address an issue where some individuals are creating WhatsApp group chats, changing the group name to inappropriate content violating WhatsApp's terms, and then reporting it, resulting in members getting permanently banned. Unfortunately, I fell victim to this "prank", leading to my permanent ban from WhatsApp. I believe it's essential to bring awareness to this problem and address the unjust bans. I have already reached out to WhatsApp but received no help, even though I can provide evidence and witnesses to prove my innocence. Losing access to my account is inconvenient, and I am reluctant to change my number and lose all my contacts and chats. My details: +[redacted]5 S. H. from Santiago, Chile I am hoping for a resolution soon. Thank you. Warm regards, Sebastian

Dear Sir/Madam, I kindly request the unbanning of my WhatsApp number as its inaccessibility created significant issues in my office. I missed a client meeting yesterday and have another scheduled for this evening. The linked warning was directed at my colleague who misused the number. I assure you that such issues will not arise again. Please humbly consider enabling the WhatsApp functionality as I have essential client meetings today and tomorrow. Regards, D.S.

Hello, I am reaching out to WhatsApp for assistance with transferring my account to a new phone. I recently visited New York from Israel and purchased a new device while there. Although I had my data transferred from my old iPhone, I am encountering issues with using WhatsApp on the new device. To verify my account, WhatsApp is requesting a 6-digit SMS verification code to my original phone number, which is currently not in use due to using a global SIM card. I am seeking an alternative verification method that does not involve SMS. I am willing to provide my email address, global SIM phone number, Facebook account details, or any other necessary information to resolve this matter promptly. Thank you for your help.

I use WhatsApp for my business. I created four groups on WhatsApp, but my account got banned, and the message said my number registration was canceled. This has happened four times now. Initially, I used the business WhatsApp, and the issue persisted. I then switched to WhatsApp Messenger, but the problem remains. I'm confused about why this keeps happening.

Dear Sir, I have previously contacted you regarding my WhatsApp account being hacked, and someone has been misusing it since 8:30 pm. I am unaware of their activities. Kindly block or disable my WhatsApp account as soon as possible. They are using my account to send inappropriate messages and insults to others, which has caused several complaints to come to me. Please shut it down immediately. WhatsApp number: +[redacted]14 Please contact me promptly so I can have this account closed. Name: Bhupendra R. Location: Jabalpur, Madhya Pradesh Contact number: [redacted]

A classmate added me to a WhatsApp group for his birthday, but shortly after, my account was banned. I reached out to WhatsApp support via email, but didn't receive assistance. Recently, I found out that all my classmates who joined the birthday group were banned simultaneously. It turns out the group was renamed to something inappropriate by one of the birthday boy's friends. This situation is affecting our work as some of us use our numbers professionally. Many are at risk of losing their phone numbers and potentially their jobs. Please investigate this matter promptly as it has serious consequences for us.

Please unban my phone number, +[redacted][redacted]. I have used it legitimately for the past 7 years. I started using it for WhatsApp Business just last year. Before being banned, I received a message alleging that I had used my number on another phone, which I did not do. During the verification process, I was banned. I kindly request WhatsApp to investigate my situation as this ban has disconnected me from many longtime friends and acquaintances. Thank you.

Hello, my name is Victor Ehindero, and I have been using WhatsApp for nearly four years since around [redacted]. Last month, my account was unexpectedly banned after no prior issues. I manage a youth blog on WhatsApp called The Pot TV, where I share content from events like the United Nations Youth Conference. It's vital for me to maintain this account as I've established a positive reputation over the years. I assure you that I adhere to WhatsApp's rules and am committed to following their Terms of Service. I use an iPhone Xs Max and my phone number is +[redacted][redacted]. My personal email is [redacted], while my business email is [redacted] I have attached the screenshot showing the ban notification. I kindly request that my account be reinstated. Thank you.

My husband, Chris, has passed away. Recently, my phone was stolen, and I've started using his phone with a new SIM card, but his original number. I've discovered that I have access to his WhatsApp account with our last conversations. On my own account, I have numerous contacts and a group dedicated to Chris with very sentimental messages. I would like to know if it's possible to have both his account archived on the phone so I can access it if needed, while also having my own account with all the original groups and chats restored. I attempted to install WhatsApp on his phone but it keeps showing up as his account even after reinstallation. I'm afraid that if I try to delete his account and set up mine, I might lose all the valuable data. Thank you, Gail.

Dear Sir/Madam, I am writing to report that my WhatsApp account linked to the phone number [redacted] has been banned without any explanation. I kindly request your assistance in resolving this matter promptly. If any unauthorized access or suspicious activities have occurred on my account, I would appreciate being informed to take appropriate action, including contacting the cyber cell department in Pune. I heavily rely on WhatsApp for work-related communication and would be grateful if the ban could be lifted so that I can resume using the platform. The sudden ban has left me confused as I am unaware of any violation of the terms of service on my part. Thank you for your attention to this issue.

How can I recover WhatsApp chats from my iPhone 4 after switching to iPhone 6 without backing up the chats on the iPhone 4? I keep receiving the message: “Can't register with this phone number. You can only register with the phone number that was last used with WhatsApp on this phone.” I inserted the new SIM card into the iPhone 4 and can receive calls, but WhatsApp will not accept it. Could this be because I registered on WhatsApp with the iPhone 6? I urgently need to recover the chat from my old iPhone 4. Any help would be appreciated.

Dear Sir, could you please provide a response? My WhatsApp number, [redacted], has been banned. I attempted to re-register with the same number. The issue began when I was trying to join a group as an admin, and now I find myself unable to manage the group. It's a confusing situation for me, unsure of what steps to take next. We are hesitant to add any new members to avoid further complications. Your understanding is appreciated, as this group was also my study class. Kindly forgive any mistakes made. Thanks.

I've been a loyal WhatsApp user since its inception. As a business development manager in the insurance field, WhatsApp is essential for my daily work communications and even for staying in touch with my family, especially for my kids' learning. However, I've encountered an issue where the app is storing numerous local and international numbers under one contact named "SPAM" in my iPhone phonebook, leading me to mistakenly block it and inadvertently block all those numbers on WhatsApp. This has caused significant disruption to my personal and professional life with only automated responses from WhatsApp support. I believe this may be due to changes in my work environment or other factors. I urgently need assistance to resolve this matter and have my number unbanned. Thank you for your prompt attention to this matter. Best Regards, H. A.

Hello WhatsApp Team, I want to express my agreement with all of WhatsApp's terms and policies. Unfortunately, my account got banned due to some users wrongly reporting the messages I share for my business as inappropriate. I assure you that I have not engaged in any wrongdoing on the platform. I kindly request WhatsApp to unban my account, as it is my official communication channel and its suspension has caused inconvenience to my friends, family, and clients. I hope you can understand the situation I am facing. Please consider unbanning my number and providing me with a second chance. I promise to comply with WhatsApp's terms and policies diligently in the future. Thank you.