WhatsApp Customer Service Issues

Hello, I borrowed my brother's SIM card before moving back to South Africa from the UK. Since he relocated to Barcelona from South Africa, I switched to his South African SIM card. However, I was unaware that he was still using that number for WhatsApp. This led to his account getting locked and our chats merging. Upon realizing the issue, I reverted to my UK SIM card and changed my WhatsApp number back to my UK one, assuming this would allow him access to his South African account. Unfortunately, he remains locked out as the system does not recognize the South African number for him to make the change in WhatsApp. I am seeking assistance to resolve this situation.

I apologize for the violation of WhatsApp's terms and conditions. I kindly request the reactivation of my WhatsApp account as it is crucial for my office work. I sincerely regret the breach and hope for the account to be unbanned. Your understanding is greatly appreciated. Thank you for your assistance. WhatsApp Number: [redacted]

Hello WhatsApp team, I want to sincerely apologize if I have violated your policies. Please forgive me for any mistakes I may have made. My WhatsApp number is [redacted], and it is crucial as it is connected to my family, friends, and other important contacts. Kindly consider unbanning my number as all my data is linked to it. I assure you that I will not breach any of WhatsApp's policies again. Thank you for your understanding and giving me a second chance.

My husband no longer has his old cell phone or phone number. A friend gave him a new phone with a different number. Unfortunately, when his friend used the new phone, he linked it to WhatsApp, preventing us from changing the settings. Moreover, my husband cannot access his email, which is being addressed with Gmail support. How can we transfer his WhatsApp account to this new phone, keeping in mind the number was linked to his friend's WhatsApp? It's crucial to resolve this quickly. His information: Old number: [redacted]-[redacted]-54-[redacted] (Israel) New number: [redacted]-[redacted]-55-[redacted] Name: Izik Got Email: [redacted] My name: Niki Got (Wife, US) Phone: [redacted]-[redacted] Email: [redacted] Please contact me via email or text. Thank you.

I received an email claiming to be from WhatsApp Inc. stating I have won $[redacted],[redacted]. They mentioned issues transferring the funds to my bank account in India. I am instructed to contact the Reserve Bank of India to convert the amount to Indian Rupees before it can be credited to my account. The email provides specific instructions and an email address to contact. The sender requests confidentiality and warns against sharing the information to avoid theft of the lottery funds. If this is legitimate, it would be great news, but I am unsure about the authenticity of this email. Should I proceed as instructed to claim the winnings?

I'm experiencing an issue with my WhatsApp account, registered under Phone Number +[redacted]88. I have never used a modified version of WhatsApp as mentioned in the FAQ. I'm unsure why my account has been banned, possibly due to another reason. I have attached a screenshot of the error message I am currently encountering. Whenever I attempt to create a new WhatsApp account, I am prompted to contact WhatsApp support. Kindly assist in lifting the ban from my account. Thank you.

I recently experienced a major issue with my phone where I couldn't contact my granddaughter directly. WhatsApp worked fine for video calls and messages with others, but not directly with her. I visited Tesco, where I bought my Huawei Pro Lite phone, and a staff member suggested reinstalling WhatsApp. Sadly, this process led to the deletion of all my important chats, including sentimental conversations with a friend who passed away. Despite attempts to backup at home, only a few recent messages were saved. This situation has left me extremely upset and disappointed in the Tesco employee's advice. I seek assistance in resolving this distressing matter. Sincerely, Christine L Brannan M.

I am from India and I run a small business using the WhatsApp Business app. Unfortunately, my number has been banned for the past 4 days. As the sole earner in my family, this ban has put me at risk of being unable to pay rent and bills, potentially leaving me homeless. WhatsApp Business is designed for business owners like me, so I am confused as to why this happened. I urgently need to access important data on my WhatsApp and I humbly request for my number to be unbanned immediately to avoid dire consequences. Your prompt action on this matter is greatly appreciated.

Hello, I am Brijendra Kushwaha. I humbly request your assistance as we have been deceived. We received a message regarding a lottery and were asked for an OTP to deposit money into our account. Upon providing the OTP, we later found that our number was banned by the company. We are in distress and seek your help to reactivate our accounts. The issue occurred on the following numbers: +[redacted]39 and +[redacted]51. We are unsure of any unauthorized activity on our accounts and urge you to ensure their security and reactivate them. Your prompt reply and assistance are greatly appreciated. Thank you.

Dear Sir, I am writing to address the ban on my WhatsApp account. The reason for this ban remains unclear to me, as the explanation provided in the email was not conclusive. The complaint lodged against me, citing numerous reports regarding my WhatsApp number, is puzzling. I have not engaged in any criminal or anti-social activities, leaving me at a loss as to why my number was banned without a clear justification. I kindly request the reactivation of my number on the WhatsApp network. I am willing to provide my KYC details, including my Aadhaar, PAN, and voter card, if necessary. Your prompt assistance in resolving this matter would be greatly appreciated, as I look forward to regaining access to my WhatsApp account with the same number. Thank you, Arijit Hazra [redacted]

I urgently need my WhatsApp chat backup from ** January, **** to ** February, **** due to personal reasons. Kindly provide me with the backup as soon as possible, as I require information from those chats for important work. I have already requested the backup from WhatsApp, and now I'm reaching out to you to please send me the chat backup from the specified dates. Your prompt assistance in this matter would be greatly appreciated.

Hello, I've been unable to access my WhatsApp account for 24 hours now and need assistance. My T-Mobile SIM card is now linked to a new number, +1-[redacted], due to security concerns. While I can make calls and send texts from this number, I've been unable to update it on WhatsApp and am locked out. Despite repeated attempts, my PIN entry results in being locked out for longer each time. I am receiving calls and texts on my new number and can connect to Wifi. My complete new number in International format is +1-[redacted]. Please review my account and help me regain access, as I heavily rely on WhatsApp for communication. Thank you for your assistance.

Hello, I am reaching out for assistance as my WhatsApp account has been unintentionally blocked. I assure you that I have not violated any policies nor have I disturbed anyone. While others may have conducted campaigns against me, I humbly request the reactivation of my account so that I can reconnect with my friends and family. My phone number is +[redacted]78, and I use an iPhone 7. I rely on WhatsApp extensively for work in the Ministry of Health, where continuous communication is vital for coordinating with colleagues, supporting patients, and managing treatment schedules. Restoring access to my account and ensuring its monitoring during this period is crucial for me to fulfill my duties effectively. Thank you for your attention to this matter. Best regards

I am hopeful to receive a response to my request. I may have mistakenly sent over [redacted] messages and files in one day, resulting in my number being blocked on WhatsApp. I want to clarify that I did not violate any policies or disturb anyone. Please reactivate my account so I can communicate with my friends and family. My phone number is +[redacted]78, and I use an iPhone 7. I rely on WhatsApp for work in the Ministry of Health to communicate with staff, family, and patients. Reactivating my account is crucial for my job. I appreciate your assistance in resolving this matter. Thank you.

Hello, I recently discovered that my WhatsApp account, registered under the number +[redacted]34, was banned without explanation. I am unsure of the reason for the ban and am concerned about the important data and work stored in my account. I am willing to remove unnecessary groups and content if the ban is lifted. Today, I unknowingly opened anonymous links, which may have led to the ban. I promise not to do so again. I have been using this number for five years and cannot change it as all my communication is reliant on WhatsApp. I kindly request your assistance in resolving this issue quickly. Your prompt help in restoring my account is greatly appreciated. Thank you, Advocate S. G. Mobile number: +[redacted]34

Dear Sirs, I hope you can assist me. Unfortunately, I am experiencing difficulties contacting WhatsApp. I am located in the UK and usually use WhatsApp on my Samsung Galaxy S4. However, my Samsung went in for repair, so I used a backup S4 with my SIM for about a week. Upon getting my original phone back and re-verifying my number on WhatsApp, I have realized that some of my contacts and messages are missing, especially the new ones from the period I used the backup phone. I have attempted to back up my data now, but it seems I should have done so before switching phones. I am curious if WhatsApp stores all messages sent and received on their network and if there is a way to retrieve them for my number. Any assistance would be greatly appreciated. Thank you, Les Maisey.

I recently switched to a new phone and backed up my old phone before transferring to the new one. While trying to restore my WhatsApp chat history from Google Drive on the new device, I received an error message stating, "CAN'T RESTORE, CHECK YOUR INTERNET CONNECTION," despite having a stable 4G connection. To troubleshoot, I even installed a second WhatsApp app successfully on the new phone using a different number and email. I've been attempting to resolve this issue since last Saturday, and the verification wait time has now reached 47 hours. In an attempt to restore my chat history, I created a local backup file in the WhatsApp folder on my file manager, but I'm unsure how to proceed with the restoration process as the only option presented during restoration is for Google Drive backups exclusively. Any guidance on this matter would be greatly appreciated.

I have been using WhatsApp for two years now. I mostly use it to keep in touch with friends outside the United States. The last message I received was in April from my friend Valentina in Chile. At some point between then and my vacation in Germany in June, all my conversations became encrypted. Now, I can't message any of my friends because all my chats have "end-to-end encryption." I need my friends to scan my screen or number in person to communicate on WhatsApp. I don't remember enabling any extra security measures and it's confusing that my friends in Colorado don't have this issue. I'm unsure if my account was hacked or if I unintentionally changed a setting. I rely on WhatsApp to stay connected with people I've met, so I need assistance to resolve this issue.

I have utilized the phone number +[redacted]32 on WhatsApp since around late [redacted], perhaps September or October. Unfortunately, I have been locked out of my account after receiving a message that my number was registered on another device. As I am currently abroad, I do not have access to the SIM card to verify the account. I have noticed that the individual who took over my account has changed the profile picture but is not responding to messages from my contacts. I am concerned about this situation and would like advice on how to handle it. I would appreciate any guidance on how to retrieve my number. However, if that is not possible, I request that the number be blocked to prevent any potential scams by the person in possession of it. I have informed some of my contacts about this issue, but I am unable to reach everyone, especially those in my student groups.

My phone number, +[redacted][redacted], was compromised on WhatsApp. The hacker set up a two-step verification pin, which I've never used before. I need help deleting the account so I can start fresh. I receive verification codes, but I can't proceed. The issue occurred when I attempted to buy data from a vendor who asked for the verification code that I would receive. After receiving a call asking for the code, I mistakenly shared it assuming it was related to the vendor's database. Unfortunately, the hacker gained access to my WhatsApp account. I need to reset the account to prevent further damage. My emails are [redacted] and [redacted] The current user of my WhatsApp account does not have access to my phone line, so I can still use it. Please assist me in resetting my account to prevent any further harm.