My WeChat account was blocked for violating the acceptable use policy "related to WeCha...

GetHuman-sigmona's customer service issue with WeChat from May 2021

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The issue in GetHuman-sigmona's own words
My WeChat account was blocked for violating the acceptable use policy "related to WeChat Work contacts" on ****. I messaged a WeChat Work contact called "China Highlights" about tours in Guilin in English and I was immediately restricted. A month has passed, and after two weeks (by ****) I was able to try to lift restrictions by having a friend verify my account. Now I can add new friends again, but I've done the verification by multiple friends, and each time my friends' WeChat says it was successful, but I still cannot join or create groups. Groups are very important features in WeChat. There is no person in WeChat to contact, and the automated support is no help.

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How Do I Delete My Wechat Account?How Do I Recover My Wechat Account?How Do I Recover My Blocked Wechat Account?How Do I Recover My Wechat Account?How Do I Unlink a Phone Number from My Wechat Account?
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Customer service issue
Reported by GetHuman-sigmona
May 31st, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1126 others
0 customers following this

Timeline

GetHuman-sigmona started working on this issue
May 31st 3:11am

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