I ordered ** cupcakes from my local Walmart deli. I have ordered numerous birthday cake...

GetHuman-prstaton's customer service issue with WalMart.com from February 2019

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I ordered ** cupcakes from my local Walmart deli. I have ordered numerous birthday cakes and they have always looked exactly like the picture and I have always been thoroughly pleased. I placed my order with a two week advance so it wouldn't need to be rushed and I always schedule my pick up on a Friday because most of the time they are booked full on Saturdays. I ordered the cupcakes from the special occasion section that was labeled sweet **. The cupcakes were hot pink in color and looked like tiny roses. There were also light pink that looked like one big flower with edible pearl like sprinkles in the middle. You can choose or change your color so I ordered the light pink and white. I pick up my order today and it does not look like the photo at all. The "miniature rose bouquet" was just white swirls. The "light pink flower" had very thick "petals" and the middle instead of being the edible sprinkles was just more mounds of icing. They do not resemble flowers at all. It looks like someone new and learning made these cupcakes without help or supervision. I understand people need practice but someone should have observed and helped with ** cupcakes that ended up looking like they just have piles of icing on them with no shape whatsoever. I will not be ordering from them again.
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Customer service issue
Reported by GetHuman-prstaton
Feb 16th, 2019 - 8 mons ago
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Feb 16th 1:54am