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GetHuman-pvbelove's customer service issue with WalMart.com from June 2018

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The issue in GetHuman-pvbelove's own words
I recently called and was told by your agent that Walmart-MoneyGram allows its agents in Liberia to pay recipient half in USD and half in Liberian Dollars. This is not acceptable, as my recipient needs to have ***% in USD to pay graduation fees. Had I known, I could have made other arrangements. Now I have to incur the inconvenience and expense of sending additional dollars to cover the shortfall through another provider. **After additional exchange rate fees on the balance paid in Liberian Dollars, there is a shortfall of **% - in this case approximately $***.**. This shortfall goes to whom? Not my recipient! **Might you post to your site this information so others are do not experience the same? This information is currently not posted anywhere on online. If so please point me to it.**Here is the information quoted to me from your agent on the telephone:*"We do not have an exchange rate for Liberia because the majority of transactions are paid out in USD. If USD’s are not available the receiver will get the funds in local currency, applying the exchange rate set by the Receiving Agent in that country at the time of receipt. Customers are advised to confirm currency availability with individual agents.”
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WalMart.com

Customer service issue
Reported by GetHuman-pvbelove
Jun 6th, 2018 - a yr ago
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Seen by 3 customers so far
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Timeline
GetHuman-pvbelove started working on this issue
Jun 6th, 2018 9:09pm
GetHuman-pvbelove indicated the issue is not fixed yet.
Jun 7th, 2018 7:03pm
GetHuman-pvbelove indicated the issue is not fixed yet.
Jun 7th, 2018 7:04pm