My name is Katrina Guerra I am a walmart money card holder.On **-**-**** I reported an...
GetHuman1378042's customer service issue with WalMart MoneyCard from October 2018
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Help with my WalMart MoneyCard issue
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Before contacting them, items GetHuman1378042 may need:
Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Last 4 of card
Top Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman1378042's own words
My name is Katrina Guerra I am a walmart money card holder.On **-**-**** I reported an unknown charge on my account.I spoke to a customer service associate and was told that my account was going to be pending a review. I was sent a new money card and was told that I needed to upload a picture ID of myself..Now I do not understand how I am supposed when your website is NOT allowing me to upload anything.I also tried to activate my new walmart money and your system us not letting me do that as well...I have called your support line many times and I have been unsuccessful in reaching a customer service associate do to your automated phone system.. The money that is my account is my property and I would like for this to rectified immediately.. Thank you sincerely Katrina Guerra
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