WalMart MoneyCard Customer Service Issues

I reported my debit card as lost or stolen a month ago, but later found it. However, I haven't received a new card. When I contacted customer service to inform them, they put a block on my card due to suspicion of fraudulent activity. The card number doesn't match their records, and I'm unable to find where to upload my state ID for verification as requested. I am concerned as I need access to my funds, including my recent direct deposits. I am unsure how to proceed to activate my old card or obtain a new one. Any assistance would be greatly appreciated.

I recently reported my lost card and received a new one by mail. However, due to a change of address after originally receiving the card, it was blocked by the bank for suspicious activity. They are now requesting a picture of my state ID or driver's license for identity verification. Despite numerous attempts, the documents I submitted are deemed illegible by their system. This is frustrating especially since my tax refunds are direct deposited to this card, including the pending [redacted] refund. As I'm unable to change the direct deposit method at this point, I'm stuck with a card I can't use. I hope to resolve this issue soon.

I received a NetSpend MasterCard in the mail recently with an account number. While I usually carry multiple credit cards, I am unsure why I received this debit card. I believe it might be connected to one of the groups I recently joined that promised money or benefits for trying or buying their services. Before activating a card I am unsure of, I prefer to speak with a NetSpend representative. Why the need for a [redacted]-word post for a simple query? Regardless, I hope this message meets the word count requirement. Please reach out to me at [redacted].

I recently reported unauthorized charges on my card and was assured by a customer service representative that a claim would be filed. They mentioned canceling my card with the number ending in [redacted] and sending a replacement, which I received with the number ending in [redacted]. However, I am unable to activate this new card. The company is asking me to repeatedly send my driver's license for verification, claiming it's not legible despite multiple attempts. I urgently need the new card activated today and my funds transferred, or I would like my money to be available for pickup at a Walmart store. This issue has been ongoing for over two weeks and is affecting the deposit of my social security check. The lack of effective customer service and unproductive automated phone systems are frustrating.

I recently contacted customer service on Friday, August 17, [redacted], to discuss a transaction I did not recognize on my card. Despite declining their offer to cancel my card and issue a new one, my card was canceled without my permission. They assured me they would stop the investigation after I resolved the issue with the merchant directly and got the refund. Today, when I tried to make a purchase, my card was declined as a new card had been issued without my consent. It was distressing since all my funds are on the now-canceled card. Customer service was unhelpful, stating they couldn't reverse the cancellation or speed up the new card's delivery. I requested to speak to a supervisor over 45 minutes ago but am still on hold. I urgently need access to my funds.

I am having trouble with my blocked card. I've attempted to submit my ID multiple times, including a photo of my ID, social security card, and change of address. My ID shows my name as Donna L James Saunders, but I only use Donna Saunders. After some unauthorized transactions, my old card was cancelled, and I received a new one on Wednesday. I suspect I might have entered the wrong PIN during activation, putting 12 15 instead of [redacted]. I urgently need my card unlocked as my paycheck is on it. This is the first time this has happened in almost 5 years with this company. Please unlock my card promptly. If necessary, call me at [redacted]. I've been attempting to reach someone via phone to address this issue directly. I need to settle my bills.

I recently returned a pair of shoes purchased with my Wal-Mart MoneyCard, but the $[redacted].14 refund hasn't shown up on my card yet. In addition, a $[redacted] deposit from Venmo also hasn't been deposited, totaling $[redacted].14 missing from my card due to this issue. When I try to update my card information on the Wal-Mart MoneyCard site, it claims my card's last four digits are not recognized, even though I use it regularly. Please contact me urgently to resolve this matter. You can reach me at [redacted] or [redacted].

I have been facing multiple issues with my account, making it extremely challenging to access my funds. I am eager to receive my money promptly so I can close my account and begin anew. After receiving my permanent card, I discovered my account was unexpectedly locked, causing immense frustration. I simply desire access to the funds I have earned; I am exhausted by the prolonged delays. This situation is incredibly unreasonable, and I am determined to pursue legal action if necessary to secure my money promptly.

I received an email requesting a copy of my ID for security verification regarding my Wal-Mart MoneyCard ending in #[redacted]. I am hesitant to share my ID picture and would like to close my account and either withdraw my funds or receive a check. You can send it to my updated address at P.O. Box [redacted], Orrville, Alabama [redacted], or my old address at [redacted] Woodrow Ave. Apt. 2B, Selma, Alabama [redacted] for now. I refuse to provide my ID after an unpleasant conversation with a representative named Gail (ID [redacted]) who mentioned keeping my funds indefinitely without it. My name is Andrae Stallworth, born on 06-04-83, SSN [redacted]-17-[redacted], which should suffice for address change and account closure. I have not reported any security issues and have no plans to do so in the future. I hope for a prompt resolution without involving legal actions. Please respond promptly.

My paycheck was direct deposited into my fiancé’s Walmart MoneyCard account, but it is now blocked. When we contacted customer service, they informed us it would take 5 days to unblock it and requested our IDs and my paystub for identity verification. After sending the email, following up revealed they could only forward it and that we couldn't speak directly to the verification team. The customer service representative mentioned a "process" for the 5-day wait, causing significant financial strain as we cannot access the funds. We hope for a prompt resolution to unblock the account, as delays are impacting our ability to access our earnings.

I am frustrated and angry because I have been unable to speak with a live person about my lost card. I have not received my replacement card in over two weeks, and all my funds are on that card. The automated system is not helping me reach a real person, and this is the worst customer service experience I have ever had. I have tried multiple phone numbers provided but they all lead me back to the same unhelpful automated system. I feel like I have a better chance of getting a response by calling a random number in another country. This situation has been ongoing for five days, and I am extremely disappointed with the service provided by this company.

I contacted customer service regarding an unfamiliar charge on my account. Despite my repeated requests, they insisted on sending a card, which I declined due to my immediate bills and my stay at a hotel. Ignoring my instructions, they sent the card, resulting in my electricity being cut off and almost getting my car repossessed. Now, weeks later, I finally received the card but still can't activate it due to an unclear ID verification process. I urgently need my account unblocked so I can pay my rent and avoid homelessness without a car.

I have encountered an issue with my paycheck being deposited into my starter card account. I have attempted to activate my permanent card but was prompted to upload my ID, which I did promptly. After waiting the required two business days, I tried to activate the card again only to receive a message stating that my document could not be verified, resulting in the closure of my card and account. Despite my paycheck being on the starter card, I am unable to access the funds due to the account being blocked or cancelled. I have exhausted all avenues of assistance, including contacting various numbers to no avail. Even reaching out to the retailer where I purchased the card did not yield any solutions. The inability to speak with a live representative has left me frustrated and feeling scammed. This situation has caused issues at my workplace regarding my payroll, and I urgently need access to my funds. Your prompt attention to resolving this matter is greatly appreciated.

I have a Walmart Money Card that I have previously used with Packt Publishing. Packt is currently offering a sale where I could save over $[redacted] on publications, but I must split the purchase into 3 transactions. The Money Card worked for 2 transactions, but the third did not go through. I was informed by the vendor that the sale ends tonight. Jen (ID #[redacted]) explained that due to Packt being an overseas publisher, there was nothing she could do. I am frustrated that I am unable to use my Money Card to take advantage of this sale and save $[redacted].01. Please assist me with this issue promptly. You can reach me at [redacted] or contact me via email. Thank you.

I have been using the temporary card for over 2 months due to issues with my mailing address on file. Despite updating it multiple times online, my card was unexpectedly blocked after a recent update on 09/01/18, leaving me stranded at a gas station with my young children and unable to access my funds. The lack of a direct service number for emergencies and only automated support further aggravated the situation. I am seeking a resolution within the next 24 hours with a clear explanation and apology, or I will pursue legal action. - One frustrated client, KG Tapley Card Number: [redacted] Expiration: 09/21 CVV: [redacted] DOB: 09/14/81 Last 4 SSN: [redacted]

I had to replace my debit card last Thursday and paid $10.00 for expedited mailing to receive it by 9-1-18. I was assured everything would be fine, but it hasn't been. I've been trying to submit my ID photos but keep getting told they aren't going through when the system shows they are. This has left me without access to money for gas, rent, or food, causing a lot of stress as I live paycheck to paycheck. Please release my funds to the new card immediately as promised. It's frustrating that I can't speak to anyone directly to fix this issue after being misinformed by a representative.

I made a 50$ deposit for incidentals at Little Creek Casino Hotel & Resort on 9-3-18. Upon checking out on 9-5-18, they supposedly refunded the 50$ immediately to my card, but it hasn't shown up yet. The balance on my card is now showing as 9.00$, but when I tried to make purchases of 8$, 7$, and even 4$, they all got declined. I need the 50$ refunded back to my card as soon as possible and help to resolve the issue with using my card. If not resolved, I will consider opening a bank account at the credit union nearby. Thank you.

I canceled my Walmart MoneyCard over a month ago and was assured that I would receive a $20 balance refund check within 2 weeks. However, whenever I call and provide my information, the automated system says there is no card associated with it or it's an invalid entry and disconnects. I am unable to speak with an operator despite numerous attempts. This situation is causing me frustration. Your assistance is greatly appreciated. Thank you.

My disability check was deposited earlier than usual, and on August 29th, I paid my $[redacted].09 electricity bill to Appalachian Power (BillMatrix). The company erroneously returned the payment claiming my account was closed. I can't locate the $[redacted].09 that was deducted from my check on August 29th. The amount was sent to them but was refunded to my card. I am concerned about the missing money as I rely on my small check to cover my expenses. I have all the information on my phone, including emails confirming the payment was processed. This issue is causing me distress as I've never faced problems with my bill payments before.

I purchased a Walmart Debit Mastercard, but unfortunately, it got lost or stolen. I reported it, and they assured me a replacement card would be sent by mail. However, I have not received it yet. I attempted to contact the 1-[redacted] number but was unable to speak with a representative. Since I never received the new card, I don't have the 16-digit number to provide. I receive text notifications about the available balance, but I am unable to use the funds without the card. I am concerned about the status of the missing card or the replacement. It's frustrating not being able to get assistance. I seek clarification or a replacement card to resolve this issue promptly. Thank you.