WalMart MoneyCard Customer Service Issues

There was an unauthorized charge of $[redacted].64 on my credit card by CCI Hotel Booking. When I called the number provided, I thought I was contacting Super 8 Motel, but ended up speaking to someone who claimed to have booked a room for me. When I arrived at the motel, there was no reservation under my name, and I had to pay $[redacted]. I asked for a refund from the company, but the person I spoke to was unhelpful, refused to provide details, and eventually hung up on me. I contacted their supervisor two weeks ago, but have not received a response yet. I provided evidence of the charge from my bank statement. I am still trying to resolve this issue after 8 months.

I purchased a card expecting to use it immediately for a funeral payment but was surprised to learn during registration that it would take 2 days to activate the card. The funeral home requires payment today, and this delay was not disclosed beforehand. Despite speaking with multiple managers, including Walmart management who reached out to your customer service, no resolution was reached. This situation has added unnecessary stress during an already difficult time. I strongly urge for a more efficient system where cards can be canceled and refunded promptly in emergencies. This experience has been extremely disappointing, and I will not be using or recommending this service again.

My Walmart Money Card has been blocked for an extended period, and I am uncertain about the reason. I uploaded my driver's license six months ago, but my card remains blocked. The contact numbers provided are unhelpful as neither [redacted] nor [redacted] connect me to a live person. Although the document portal confirms my upload from 6 months ago, the block persists despite promises of resolution within 2 business days. The customer service experience has been disappointing.

I have been struggling for three days to access my Walmart MoneyCard. I've attempted to unlock my new card online over the past two days. Although the system shows a green checkmark and claims it has accepted my request, when I call, the representatives say they cannot read the information on my ID without any glare. I've followed all the instructions, including the background check. As a disabled veteran, I cannot contact customer service since my card is locked. It's frustrating to think of Walmart dealing with a group of angry disabled veterans unable to access their funds. If I'm not contacted by Walmart by tomorrow, Friday, I will visit one of their stores to raise this issue in person.

My account is currently blocked, preventing me from accessing it. None of the websites are allowing me to log in as the new card I received has not been activated. I'm unable to activate it due to the account block. I'm a 62-year-old disabled veteran who relies on direct deposit for bills and medicine. Customer service transferred my call to an automated line requesting my card number, which is then rejected because the card is inactive. I'm unsure whether to contact the Missouri Attorney General or go to the VA for assistance as the Walmart where I acquired the card has not been helpful. Please assist me in accessing my funds.

I deposited my school refund onto a Walmart Money Card on August 31st. When I checked the card on September 25th, the automated voice system informed me that a check was sent to an address on September 20th without my request. We have contacted the company, but they are currently investigating the issue. Unfortunately, we are unable to access the account to track the status of the check. The card does not show any funds, and we are unsure of the location or status of the check with the account now closed. We are still waiting for a response, but it seems that there is a lack of urgency given the numerous negative reviews and lack of resolution for others in similar situations.

My Walmart Visa Debit Card from Greendot Bank has been unexpectedly blocked without any prior notification to verify the action taken by the bank. I am frustrated as a year and a half ago when my card was hacked, it wasn't blocked until a lengthy process where I had to prove fraudulent activity. Now, I'm being asked for additional proof of my identity, causing delays in accessing my own funds and potentially affecting my bill payments. I am agitated by the lack of human interaction in resolving this issue and question the legality of these demands on my debit card. I urge Greendot Bank to communicate with me directly to resolve this matter promptly and remove the block on my card. - Teresa R.

I recently reported my first card as stolen and requested a replacement, but it has not arrived. I am also facing difficulties disputing two transactions that have been pending for over a month. Despite sending a letter two weeks ago, I have yet to receive any updates. Consequently, my card is deactivated, and I am unable to access my funds. I would appreciate the opportunity to speak with a customer service representative instead of an automated system, as I do not have the last 4 digits of my new card. When attempting to use the last 4 of my old card, it is considered invalid. Any assistance with these issues would be greatly appreciated. Thank you. -M. G.

Some of my purchases were declined due to an expired card, which does not expire until next year. Customer service insisted my card had expired and requested the expiration date of a new card they claimed I had. Despite my explanation that certain purchases went through and the card in my possession was valid for another 13 months, they were unyielding. I eventually requested a replacement for the supposed new card, which arrived with a different number and is now blocked, preventing activation. I am instructed to go to a Walmart MoneyCard document upload, but I cannot locate the link. I am seeking assistance to rectify this situation.

I recently received my new card today via FedEx, but when I tried to activate it, it was immediately blocked. I have been unable to reach anyone over the phone to resolve this issue. I need access to my funds urgently as I have rent to pay. I was asked to submit my ID, which I did not have two business days to wait for. This situation is causing me great distress as I am at risk of losing my accommodation due to my blocked card. I will take legal action if this matter is not resolved promptly. It is frustrating to have my card blocked even before receiving it. I have already submitted my military ID and provided all necessary details. I urgently require the unblocking of my card and access to my funds without delay.

I encountered an issue with transferring money from PayPal to my Green Dot card. After being denied twice despite waiting 72 hours each time, I attempted to transfer the funds to my Green Dot bank instead. Unfortunately, I realized too late that I now had a new Green Dot bank account that wasn't linked to PayPal. I contacted customer service, and they sent me a new card for the account I couldn't access. However, when I tried the new card, it was locked. I followed the verification steps, including sending a picture of my passport, but it was deemed insufficient. I urgently need to transfer the money to my other Green Dot bank account, but I'm currently unable to do so because of the lock on my account.

I had a frustrating experience after contacting one of your representatives on October 5th, [redacted]. I asked a question, but the representative cancelled my card without my authorization. I was informed that a replacement card would be sent, but since then, I have been dealing with numerous representatives repeating the same information. I requested a call back from a manager but have not received one yet. I have been unable to access my funds since the 5th, resulting in me not being able to work for a week because I couldn't put gas in my car. I had to borrow money to support my children. Today, when I inquired about the replacement card, I received conflicting information about its processing. It's been stressful as missing work could lead to me being fired. Despite having no prior issues with your company, I am disappointed with the service I have received. Waiting 2 weeks for a replacement card is unacceptable, and I am hopeful for a resolution that allows me access to my funds promptly.

I spoke with one of your representatives on Friday, October *th, ****, asked a question, and the representative canceled my card without my authorization. I was told I would have to send a replacement card. I have spoken to several representatives who kept repeating the same information. I requested a call back from a manager but have not yet received one. I have been without access to my funds since October *th, ****. I have not been able to work for a week because I couldn't put gas in my car since my account was blocked. I had to borrow money to feed my children. Today when I called to inquire about the replacement card, one representative said it was processed on the *th, then another said it hadn't been processed and would take * to ** business days. I cannot afford to miss another week of work as I might lose my job. I have stressed this to your representatives, but it seems like they do not care. Although I've never experienced issues with your company before, I am deeply disappointed by the level of service and treatment I have received. Waiting * weeks for a replacement card is unacceptable. There should be a way for me to access my funds locally. I am very disappointed in your company.

I spoke with a representative on Friday, October *th, ****, with a question. Unfortunately, the representative canceled my card without my consent, leaving me without access to my funds since October *th, ****. I have been unable to work or even put gas in my car. Despite speaking to multiple representatives, I received no resolution. I requested a manager call me back, but I have yet to hear from one. I called today to inquire about my replacement card and received conflicting information. One representative said it was processed on the *th, while another said it will take * to ** business days. I cannot afford to miss more work and fear losing my job. I have expressed my urgency to your representatives, but feel that my situation is not being taken seriously. I have always had a positive experience with your company, but the lack of assistance and prolonged wait for a replacement card has left me very disappointed.

I am extremely disappointed with the service I have received. A transaction was deducted from my account on 9/20/18, which led me to file a dispute as advised. Initially, I was informed that the issue would be resolved within 10 business days. Unfortunately, on the 11th business day, I was given a new timeline of 45 days. Feeling frustrated, I decided to close my account. Today, I learned that the company had refunded the money back to my prepaid account on the 8th of October. However, accessing the funds has proven to be difficult as the only option provided was to receive a check by mail, which will take an additional 10 days. Despite checking the website this morning, the information was still inaccurate. I have now sought the advice of a consumer fraud attorney and will pursue damages if a resolution is not reached within the next 24 hours. I have already lodged complaints with consumer affairs, BBB, and FDIC, and will continue to do so until I am refunded.

I called last Saturday to dispute an unauthorized charge on my account. The representative explained that because it’s pending, they are unable to dispute it and asked me to call back once it’s posted. She went ahead and closed the card, issuing a replacement. Since last Sunday, 10/14, I’ve been trying to contact Walmart Money and cannot get through the automated system to speak with a human. The fraudulent charge remains on my account. My account is locked, and I need to go through verification, which takes 2 business days. This is unacceptable. Also, my direct deposit hasn’t posted to the account, even though my employer released the funds. This situation has caused me major inconvenience and financial strain. I would like to speak with someone about this as soon as possible.

Hello, my name is Katrina Guerra, and I am a Walmart MoneyCard holder. On 10-13-[redacted], I reported an unknown charge on my account. After speaking with a customer service associate, I was informed that my account would be under review. I received a new money card and was instructed to upload a picture ID. Unfortunately, I am experiencing issues uploading the required documents as the website is not functioning correctly. Additionally, I attempted to activate my new Walmart MoneyCard without success. Despite numerous calls to the support line, I have been unable to connect with a customer service representative due to the automated phone system. I am eager to resolve this matter promptly as the funds in my account are important to me. Thank you, Katrina Guerra.

I am currently experiencing a frustrating issue with your phone line as it no longer connects me to a human representative. This problem has caused me distress, and if it's not resolved promptly, I will have to seek legal counsel. My efforts to address a refund concern date back to September 26, [redacted], when I reported a $47.90 refund from Walmart.com. Despite the refund being processed to my inactive Walmart Money Card, I have yet to receive the funds. During my previous contact with Walmart.com, they assured me the refund had been issued to the card. However, I explained that the card was no longer active, having been disposed of in January [redacted]. This situation is causing me significant inconvenience and financial stress. I would greatly appreciate a prompt resolution to this matter. Thank you.

I recently filed a dispute regarding a charge of $[redacted] on my card, and I received a letter stating that no wrongdoing was found. However, the store in question has been closed for over 10 years, and the current owner does not have any record of my purchase. I am frustrated that my claim was not handled accurately. I have been unable to resolve this matter by speaking to someone. Please contact me at [redacted]. My name is Misty Moore, and I would appreciate help in resolving this issue.

My grandfather sent money to my Wal-Mart prepaid card, but my account got blocked due to an unusual transaction. After multiple attempts to provide the necessary documentation requested by customer service, including a clear photo of my ID and now my grandfather's ID, as well as a statement letter, I am still unable to access my funds. The requirements keep changing, and I feel like I am being taken advantage of with a recurring monthly fee. I suspect this might be a scam given the runaround I have been experiencing. All I want is access to my money.